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E-study | Created: 08/24/2021

Government for Citizens: Managing Interministerial Conflicts in E-Government Implementation

Beginning in the 1980s, South Korea became recognized around the world for many successful rollouts of e-government initiatives. This case study analyzes the Government for Citizens (G4C) project, an e-government program that aimed to streamline civil application procedures by providing citizens with online, integrated, one-stop services. The G4C project encompassed the functions and systems of several ministries and agencies. Unlike many of its predecessors in South Korea, however, the project’s rollout led to serious interministerial conflict and tension, which in turn fell into the lap of the Special Commission on E-Government Korea. This case study illustrates the G4C project’s processes and outcomes by focusing on the role of the Special Commission on E-Government Korea and the decision dilemmas the Commission encountered while facilitating effective coordination. Studying this case can help students understand key problems and challenges public managers are likely to confront when executing e-government initiatives that involve multiple stakeholders. Analysis of the case should focus on how intergovernmental conflicts can be managed and resolved appropriately and how fragmented e-government policies can be integrated across ministries. Students can identify relevant stakeholders, their distinct interests, and their priorities before making recommendations about how to coordinate a variety of needs and values while promoting collaboration between agencies.

Public Sector/Government Agency, Technology, Collaboration, Networks, and Partnerships, Decision Making, Policy Analysis/Policy Process
E-study | Created: 08/24/2021

The Future of Telemedicine? Policy and Regulatory Debates in South Korea

This case explores the politics surrounding the South Korean government’s attempts to promote telemedicine projects in the 2010s. It provides the conflicting perspectives of two main actors: the Korean Ministry of Health and Welfare (KMHW) and the Korean Medical Association (KMA). The KMHW sought to expand the use of telemedicine projects to reduce regional healthcare disparities and promote job creation and economic growth in relevant industries. The KMA and other interest groups opposed the KMHW’s efforts. The KMA was concerned that the expansion of telemedicine would diminish healthcare quality, spark disagreements over policies and regulations, and cause financial harm to some health care providers.

Health and Health Care, Negotiation and Conflict Resolution, Regulation
E-study | Created: 08/09/2021

School Resource Officer Crisis at Tolman High School

In October 2015, the City of Pawtucket, Rhode Island faced a crisis. During an after-school confrontation at Tolman High School, a School Resource Officer (SRO) grabbed a student and flipped him over in front of a crowd of students and staff. A classmate recorded the incident on his cell phone, and it quickly went viral on social media before a national audience. The case study describes the implementation of the SRO program in Pawtucket, the incident itself, and its aftermath. This crisis unfolded in the age of social media, illuminating new challenges not seen in the past. Relevant stakeholders included school and city officials, teachers, students, and community organizations. The case gives students the opportunity to analyze the actions of different stakeholders during a time of heightened tensions and widespread publicity. This case aims to teach students about the management of a high-profile crisis. They will have the opportunity to analyze the actions of different stakeholders, including school and city officials, teachers, students, and community organizations. Skills taught include crisis communication, decision making, and leadership. The case is appropriate for graduate and executive level courses in education, communication, and leadership

Children and Families, Equity and Diversity, Military, Law Enforcement, and Corrections, Communication, Decision Making, Leadership
E-study | Created: 12/01/2020

The Family Support Initiative: Managing to Impact Change

Justice Christine Cahill (ret.) transplanted the FSI project from the University of Michigan Law School for implementation in King County, WA, by her organization, the Child Justice Advocacy Center (CJAC), which focuses on child welfare issues. Externally, the FSI relies on authorizers and referral partners with widely varying interests to refer cases and cooperate in addressing clients’ legal needs. Organizationally, the FSI is managed by Jennifer Clancy of the CJAC, which also employs and houses the social worker. Other project partners – the Washington Justice Center and the Parent Support Association – employ the remaining team partners and contract their services to the FSI project. Internally, the multi-disciplinary aspect of the team brings together professions not accustomed to collaboration to address and manage clients’ legal issues.

Jennifer Clancy, Project Director for the CJAC and protagonist of this case, implemented and supervises the project. As we meet Clancy, two social workers, two attorneys, and one parent ally have left the project in its short two-year history – a turnover rate of 167 percent. Upon the most recent departure, Clancy faces the decision to shut down the time-limited pilot or reengage stakeholders and modify aspects of governance and management to address deficiencies in communication and accountability that are impacting staff performance, engagement and satisfaction.

Public Sector/Government Agency, Social Services, Advocacy, Collaboration, Networks, and Partnerships, Communication, Decision Making, Leadership, Negotiation and Conflict Resolution
E-study | Created: 11/13/2020

Air Quality Management Policy in South Korea: Blind Men and the Elephant

This case depicts the policy challenges and strategies of Mi Young Hong, the Director of the Air Pollution Control Department in South Korea’s Ministry of the Environment (MOE). Hong encounters various obstacles and opportunities as she design and enforce air quality regulations that directly affect the life and health of citizens. As students read, they will gain a concrete understanding of the possibilities as well as the frustrations that inevitably come with managing a controversial government agency in a political environment.

Advocacy/Lobbying, Environment, Energy, and Agriculture
E-study | Created: 03/03/2020

Competitive Analysis for Nonprofit Organizations

This module explains Porter’s Five Forces Framework for competitive analysis in private sector organizations and its subsequent adaptation to public agencies by Vining. The module then discusses he applicability of these frameworks to the analysis of nonprofit organizations and suggests several adaptations. The adapted framework is illustrated using the example of a specific nonprofit - The Greater Twin Cities United Way.

Advocacy/Lobbying, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Public Sector/Government Agency, Advocacy, Collaboration, Networks, and Partnerships, Decision Making, Implementation, Leadership, Nonprofit Management, Operations Management, Program Evaluation, Project Management, Public Management, Social Enterprise and Entrepreneurship, Strategic Planning
E-study | Created: 02/18/2020

Stakeholder Analysis

This module is designed to teach users about stakeholder analysis techniques, focusing in particular on the use of Power vs. Interest Grids and Stakeholder Influence Diagrams. After studying this module, users will have a basic understanding of what these stakeholder analysis tools are and how they can be applied in practice to enhance strategic planning and management efforts.

Advocacy/Lobbying, Community Development, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Decision Making, Implementation, Leadership, Nonprofit Management, Public Management
E-study | Created: 02/13/2020

Privatization and Performance in Northern California’s Battle with the Opioid Epidemic

Privatization and Performance in Northern California's Battle with the Opioid Epidemic is a single, comprehensive case study that examines administrative efforts to combat opioid drug abuse in Northern California. In response to rising opioid addiction and drug overdose deaths, coupled with state-level mandates for local areas to provide drug treatment options, county administrators in Northern California pursue a regional consortium offering treatment services through contracted arrangements with private sector providers, known as the Nor Cal Rehabilitation Services Consortium(NCRC). Although based upon real-world events, various aspects of administrator names and titles, agency characteristics, and caseload details are fictionalized and curated for classroom activity and assessment. The broad purposes of the case revolve around identifying and developing central aspects of public administration research methods, program evaluation, and performance management. To this end, the case study and teaching plan center on creating a comprehensive evaluation design, including developing various components such as research questions, logic models, sampling and data collection approaches, and data analysis techniques. This case relates to timely administrative issues that are occurring within municipal and county-level health and human service departments across America.

Health and Health Care, Public Sector/Government Agency, Social Services, Change Management, Collaboration, Networks, and Partnerships, Program Evaluation, Quantitative Methods
E-study | Created: 11/29/2019

Sustainable Agriculture and Its Implementation in Hong Kong

Countries around the globe are looking for long-term, sustainable solutions for increasing food production. Some have turned to sustainable agriculture in order to provide sufficient food sources without over-exploiting ecosystems. This e-case introduces the main goals and principles of sustainable agriculture. It features two cases in Hong Kong to demonstrate the sustainable agricultural practices as well as the management and policy initiatives taken by some local organizations as well as the public sector. Views of some key stakeholders involved will be presented to illustrate benefits and challenges of practising sustainable agriculture in Hong Kong. Learners can use the e-study to build up a basic understanding of sustainable agriculture and its implementation in Hong Kong, and then further explore how an individual member of a consumer society could play a part in sustainable agriculture.

Education, Environment, Energy, and Agriculture, Collaboration, Networks, and Partnerships, Implementation
E-study | Created: 11/14/2019

Managerial Challenges of Digital Government Projects in Urban Government: Department of Parking Management in the Gangnam District

The Gangnam district government in the City of Seoul, South Korea, faced a challenge all too familiar to urban governments around the world: growing parking demand and a corresponding shortage of parking spaces. As the gap between parking service demand and parking space supply increased, the Department of Parking Management (DPM) in the Gangnam district government dealt with an increasing number of illegally parked vehicles in residential and commercial areas as well as on public streets. Illegally parked vehicles generated not only terrible traffic, but also complaints from different citizen groups, such as drivers who received parking tickets and residents and business owners who could not use their assigned parking spaces when needed. Facing these citizens’ complaints about illegal parking, Mr. Joo, head of the DPM, adopted new digital technologies (e.g. online parking payment systems, GIS/GPS-equipped parking enforcement vehicles) to provide timely and effective responses to such complaints. The DPM’s adoption of new digital technologies, however, created other challenges. Once the new technologies came online, Mr. Joo and his team struggled to balance improving the performance of new technology-enabled parking services with promoting citizen end users’ participation in the development of online parking services and managing resistance from parking employees concerned about the potential use of the new digital technologies to directly monitor their work.

Advocacy/Lobbying, Nonprofit and NGO, Change Management, Economics
E-study | Created: 09/17/2019

Logic Models

The module introduces readers to logic models, including their purposes, components, creation and uses. The module takes readers through a step-by-step process for creating a logic model and provides examples that show a variety of different kinds of logic models.

Education, Nonprofit and NGO, Science, Collaboration, Networks, and Partnerships, Decision Making, Implementation, Nonprofit Management, Operations Management, Program Evaluation, Project Management, Social Enterprise and Entrepreneurship, Strategic Planning
E-study | Created: 08/21/2019

Purpose Mapping

The e-case demonstrates why and how to do purpose mapping, a technique designed to help people gain clarity about what their real purposes are in pursuing any endeavor. The result is a statement-and-arrow diagram - a map - in which different purposes are linked and the endeavor’s ultimate purpose (mission) is identified along how it is supported or achieved by pursuit of specific goals and objectives.

Advocacy/Lobbying, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Advocacy, Collaboration, Networks, and Partnerships, Decision Making, Implementation, Leadership, Operations Management, Policy Analysis/Policy Process, Program Evaluation, Project Management, Public Management, Strategic Planning
E-study | Created: 01/17/2019

Conflict Management using Public Participation GIS (PPGIS): Locating Undesirable Public Facilities in South Korea

This case study will help students to learn comparative analytic perspectives and conflict management using an innovative approach. It helps students understand the use of the Public Participation Geographic Information System (PPGIS) method as a scientific and systematic tool for participatory governance to reduce conflict in allocating undesirable facilities.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Urban Planning, Decision Making, Negotiation and Conflict Resolution
E-study | Created: 12/31/2018

Case Teaching Resources

From case teaching tips to guidelines on memo writing, organizational mapping, and giving presentations, these case teaching resources are designed to provide faculty and students with skills and tools for the classroom and the workplace.

Education
E-study | Created: 11/07/2018

Introduction to Cultural Landscape Management

Cultural landscapes, where human settlements are in harmony with nature, are important assets for sustainability. This e-study introduces the basic concept of cultural landscape management. It covers the definition of cultural landscape, the categories of cultural landscapes, values and significance of cultural landscape conservation, some common management challenges as well as initiatives taken by international and local organisations to manage cultural landscape sites. Learners can use the e-study to build up a basic understanding of what cultural landscapes are and what kinds of management issues may involve, and then further explore how an individual or a group or organisation can work to conserve and safeguard natural and cultural resources in a sustainable manner.

Education, Environment, Energy, and Agriculture, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Implementation, Public Management
E-study | Created: 11/05/2018

Strategic Human Resource Management in Local Government: The Case of Goyang’s Preferred Appointment System

Through a new human resources approach, the city of Goyang, South Korea was able to provide clear and fair career opportunities for its employees. This case study will help students understand the conditions and requirements necessary for the adoption and implementation of strategic HR practices in local governments.

Public Sector/Government Agency, Technology, Human Resources
E-study | Created: 11/05/2018

Missing and Runaway Person Search through Information Sharing across Government Agencies in South Korea: A Case of Interagency Collaboration

As an example of interagency collaboration, this case allows students to think further about feasible and sustainable conditions of interagency collaboration where a collaboration network should evolve as government agencies learn more about its possibilities and challenges, and be continuously refined based on emerging demands and changing environments.

Public Sector/Government Agency, Social Services, Change Management, Collaboration, Networks, and Partnerships, Leadership
E-study | Created: 10/03/2018

For the Birds

This case describes how Amanda Fellows, a newly hired Environmental Specialist with limited experience in the electric utility environmental sector, exercised leadership within a shifting authorizing environment in which integral relationships were strained and the organization’s culture was not focused on environmental excellence.

Environment, Energy, and Agriculture, Decision Making
E-study | Created: 10/03/2018

The Future of Manned Spaceflight in the United States

There are five major learning objectives in this case: asset specificity, agency theory, stewardship theory, market management, and contracting for high-stakes, costly mega-projects. The case enables instructors to lead students through discussions of these topics by offering a retrospective view of several elements of the space industry in different time periods: development and operation of the Space Transportation System (STS, also known as the Space Shuttle), development of a commercial market for space technology, and issues facing NASA at the time it retired the STS.

Public Sector/Government Agency, Technology, Decision Making
E-study | Created: 08/01/2018

North Point, Maine Police: Tackling Organizational and Community Issues

Chief Kelly Bloom walked into his office to find the North Point Press on his desk with an oddly familiar story on the front-page – the leaked memo he had just sent out to his command staff yesterday. This case will help students to develop problem identification, potential solution development, and reflection skills.

Military, Law Enforcement, and Corrections, Change Management, Communication, Strategic Planning
E-study | Created: 06/18/2018

Taking Action Toward Equity in Youth Work

Youth work is a dynamic practice that engages youth of all ages with adults in community-based experiences to learn, reflect, and grow. This e-study will help users learn to navigate power-sharing between dominant and marginalized voices for more equitable policies and practices at an individual, organizational and systemic level.

Advocacy/Lobbying, Education, Nonprofit and NGO, Advocacy, Decision Making, Diversity, Ethics, Human Resources, Nonprofit Management, Operations Management, Youth Work
E-study | Created: 05/31/2018

Team-Based Inquiry: Incorporating Evaluative Practice in the Development Cycle

This e-case offers guidance, tools, and examples of use of a form of evaluation that supports non-profit organizations in making data-driven decisions and reporting on their impacts. Through four phases, Team-Based Inquiry (TBI) supports all types of non-profit professionals as they seek to clarify their goal, gather feedback, improve strategies, and take action.

Advocacy/Lobbying, Community Development, human_services, International Organization, Nonprofit and NGO, Public Sector/Government Agency, Aging, Arts and Culture, children_andamp;_families, Education, Environment, Energy, and Agriculture, Health and Health Care, Poverty, Media and Marketing, Military, Law Enforcement, and Corrections, Science, Technology, Transportation, Urban Planning, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Decision Making, Ethics, Human Resources, Implementation, International Development, Leadership, Nonprofit Management, Program Evaluation, Project Management, Public Management
E-study | Created: 05/06/2018

Public Good through Private Sector Paradigms: The City of Long Beach Civic Center

“Public-private partnerships,” or P3, are nothing new. Win-win opportunities for the public achieved through private sector paradigms are often highly coveted models for municipal officials. However; the new Long Beach Civic Center, currently under construction, is a new level of P3 engagement. This e-case details the Long Beach project and questions how best the public sector can apply contemporary collaborative practices.

Advocacy/Lobbying, Community Development, Advocacy, Budgeting and Finance, Collaboration, Networks, and Partnerships, Community Organizing, Decision Making, Ethics, Leadership, Operations Management, Project Management, Quantitative Methods
E-study | Created: 04/27/2018

North Market: Creating Partnerships with Purpose

This E-Case tells the story of Pillsbury United Communities (PUC) and the organizations journey to open North Market, a grocery store in North Minneapolis. The E-Case shows the multifaceted way in which PUC developed the store; through Human Centered Design and working to best serve the needs of residents, of having a vision and making it come to life through good design and planning and through partnerships who filled in the gaps that the organization could not fill on their own. By thinking strategically as an organization what they could do to fill the needs of the community the idea of North Market was born. However in the same vein, PUC also thought about what the capacity of their organization was and what they felt they could not do. The result was a formation of dozens of partners who gave time and capital to come alongside PUC to create North market.

Community Development, Military, Law Enforcement, and Corrections, Poverty, Community Organizing, Human Resources, Implementation, Social Enterprise and Entrepreneurship, Strategic Planning
E-study | Created: 03/01/2018

Fostering Success? An Equity Initiative Goes Sideways

Fostering Success launched an equity initiative to meet its ambitious goal of high school graduation parity in the surrounding county. A consultant led the agency through several required trainings and in starting an Equity Team. 

Equity and Diversity, Nonprofit and NGO, Social Services, Change Management, Communication, Decision Making, Diversity, Human Resources, Leadership, Negotiation and Conflict Resolution
E-study | Created: 02/05/2018

Managing a Controversial Ballot Campaign: The Charter School Initiative in Washington State

This case is useful in an educational policy class, undergraduate level policy course, or graduate public policy courses in which students are learning about how stakeholder mapping and advocacy coalitions can help with managing the policy agenda.

Advocacy/Lobbying, Advocacy
E-study | Created: 02/01/2018

U-PASS: A Fare Deal for Students?

This case allows students to imagine themselves within the role of a representative and decision maker carrying out a policy design process in a highly-sensitive and challenging economic and political environment.

Transportation
E-study | Created: 01/23/2018

Learning to Use Data in a Public Human Services Agency

This E-Case tells the story of how the anxious and demoralized staff of Maryland’s newly-created Office of Eligibility Services (OES), together with its new Executive Director, overcame their lack of data analytics training and an aging data infrastructure to successfully implement and monitor the governor’s high priority Medical Assistance to Families (MAF) expansion, as well as facilitate day-to-day outreach, eligibility, and enrollment functions.

Human Resources
E-study | Created: 09/14/2017

Scaling up Social Innovation: The Case of Crossroads Foundation

Non-Governmental Organizations are looking for ways to scale up their impact in communities. However, they encounter enormous challenges to find the resources, the people and the networks needed to grow. Crossroads Foundation, a Hong Kong-based International NGO, has been able to scale up through a voluntary, flexible and adaptable governance structure to reach more than 580 thousand recipients in 109 countries. Examining the features and challenges of the internal and external governance structure of Crossroads, this case study provides a framework to understand how social innovation can scale up. This case can be used for topics such as nonprofit management, collaborative governance, social innovation, and scaling up.

Nonprofit and NGO, Nonprofit Management
E-study | Created: 08/22/2017

Building Equity and Addressing Structural Racism in Public Service Provision

This e-case highlights the work of John Edmonds, an African American leader at Olmsted County, who has taken a novel approach towards addressing structural racism in human service agencies. The e-case centers on the creation and expansion of the Disproportionality Integration Group (DIG) - a cross-division workgroup at Olmsted County that develops and implements strategies to address systemic and organizational barriers in the area of racial disproportionality. John’s journey holds lessons for public managers who want to undertake this work in their own organizations.

Public Sector/Government Agency, Diversity, Human Resources, Leadership, Public Management
E-study | Created: 06/28/2017

Ripe for Change: Just Food’s Recovery from Executive Misconduct

This E-Case details a Lawrence, Kansas, food bank’s experience with—and recovery from—executive fraud. Organizational stakeholders describe their experiences working through this crisis and the ways in which the misconduct case impacted staff, board members, clients and the community at large. This example can be used to consider board member responsibilities, ethical leadership, and nonprofit governance issues broadly.

Ethics, Human Resources, Leadership
E-study | Created: 06/02/2017

SWOT Analysis

This learning module is designed to teach users about SWOT analysis. After studying this module, users will: understand what SWOT analysis is and when it should be applied; understand benefits and limitations of SWOT; conduct personal and organizational SWOT analyses; learn from examples and receive additional tips, resources, and references.

Community Development, Nonprofit and NGO, Public Sector/Government Agency, Community Organizing, Human Resources, Nonprofit Management, Public Management
E-study | Created: 05/25/2017

A Youth Work Lens on Human Development

Successful youth workers build relationships supported by mutual respect, personal choice, voluntary participation and quality, informal learning. This e-study explores how the values and principles of a “youth work lens” can offer new strategies for both youth and staff engagement in youth-serving agencies--advocating for policy and practice that honors the development of people across the lifespan.

Education, Nonprofit and NGO, Ethics, Human Resources, Leadership, Nonprofit Management, Youth Work
E-study | Created: 05/01/2017

Community Building Policy in Seoul, South Korea

By 2011, Korean society suffered from pervasive social disorder, including a high suicide rate, troubled schools, murder and other crime, deepening unemployment and poverty. As a policy response to these serious social ills, Seoul’s Mayor Park Won-soon offered community building as a solution to the problems, moving away from government-directed uniform solutions to citizen-led solutions.

Nonprofit and NGO, Urban Planning, Community Organizing
E-study | Created: 04/28/2017

Nonprofit Advocacy Advances Organizational Mission

When nonprofits carry out their missions through direct service, they address immediate community needs. They have a further opportunity to advance their missions through advocacy to effect long-term, systemic change. Learn the benefits of incorporating advocacy into the work of your nonprofit organization, and learn the tools and rules to do so successfully.

Advocacy/Lobbying, Advocacy
E-study | Created: 04/11/2017

Evaluation as Engagement

Traditional evaluation approaches can miss important information by failing to account for context or differences across communities. Community-Responsive Evaluation engages stakeholders for better data, better relationships and more fun!

Nonprofit and NGO, Public Sector/Government Agency, Decision Making, Nonprofit Management, Program Evaluation, Public Management
E-study | Created: 04/07/2017

Engaging Others in Systems Redesign

Most social change work done at the systems level involves understanding the various perspectives, opinions, attitudes, motivations and behaviors of those within the system. For social change to last, it is important that key members of the various groups involved are engaged and empowered to participate and co-create in the efforts. This e-Study provides an overview and examples of principles and tools in systems redesign.

human_services, Nonprofit and NGO, Public Sector/Government Agency, Military, Law Enforcement, and Corrections, Change Management, Collaboration, Networks, and Partnerships, Diversity, Human Resources, Nonprofit Management, Operations Management, Public Management
E-study | Created: 01/27/2017

Leading with Theory of Change

This e-Study is an introduction to theory of change, including: what theory of change is, how organizations can use it, and how to create one. Throughout, viewers will see real theory of change examples, hear from the executive directors that created them, and get tips on using theory of change for strategic planning, leadership, communications, and evaluation.

Community Development, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Public Sector/Government Agency, Community Organizing, Leadership, Nonprofit Management, Public Management, Strategic Planning
E-study | Created: 01/01/2017

The Bedford Falls Academy Charter School

Executive Director Lundberg has a new five-year contract, but must deal with a board that is divided over the use of the school’s land, only a small portion of which is actually needed for the school’s facilities. A showdown is brewing...

Education, Finance, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Decision Making, Social Enterprise and Entrepreneurship, Strategic Planning
E-study | Created: 01/01/2017

Essential Services at Risk: How Can the Corvallis Crisis Line Survive?

This case follows an ongoing leadership challenge within a small volunteer-dependent non-profit crisis support organization called the Corvallis Crisis Line (CCL), and the impact of poor management on vulnerable agencies. The Corvallis Crisis Line is an anonymous crisis phone line staffed by volunteer community members who participate in extensive training around active listening, appropriate intervention, and service referral for local community resources. The primary protagonist in this case is the current acting Board President and former long-time volunteer of CCL, Charles Bowden, who is working to maintain consistency and leadership for the organization after a series of poor hiring decisions made by the former board.

The case enables classroom discussion and analysis of volunteer and personnel management, authorizing environments, the effect of poor decision-making, and how community partnerships can impact small organizations. Courses focused on organizational performance, human resources management, program administration, and strategic communication can utilize this case. Students can richly explore mapping and analyzing authorizing environments, professional relationship dynamics, and bridging communication challenges.

The case is based on real events at a real organization. All names and locations have been changed to protect the privacy of those involved.

Nonprofit and NGO, Social Services, Change Management, Communication, Decision Making, Human Resources, Leadership, Negotiation and Conflict Resolution, Program Evaluation, Project Management
E-study | Created: 01/01/2017

Devising State Policy on Compact Fluorescent Lamps

CFLs pose potential environmental, health, and safety risks, but are a necessity. What do we do about products, or practices, that have obvious benefits and yet also pose some risks? What is “acceptable risk” in a democratic society? And who decides?

Environment, Energy, and Agriculture, Health and Health Care, Public Sector/Government Agency, Technology, Change Management, Collaboration, Networks, and Partnerships, Decision Making, Negotiation and Conflict Resolution, Regulation
E-study | Created: 01/01/2017

Labeling Nanotech in Food

Should the consumer have the "right to know", or are nanotech food labels unnecessary and unhelpful? 

Environment, Energy, and Agriculture, Health and Health Care, Media and Marketing, Nonprofit and NGO, Public Sector/Government Agency, Social Services, Technology, Budgeting and Finance, Change Management, Decision Making, Economics, Electoral Politics, Ethics
E-study | Created: 01/01/2017

Bicycling and Coast City

After 5 cyclist fatalities in 16 months, city leaders decided something needed to be done.

Health and Health Care, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Communication, Decision Making, Economics, Negotiation and Conflict Resolution, Strategic Planning
E-study | Created: 01/01/2017

Combat and Collaboration in Seattle’s Historic Minimum Wage Debate

This E-PARCC award-winning case chronicles Seattle’s effort in 2014 to become the first major city in the country to pass a law raising its minimum wage to $15 per hour. It’s told from the perspective of protagonist Ed Murray, the newly elected Mayor of Seattle who attempts to broker a deal by assembling a large and diverse committee of affected stakeholders to write the law.

Advocacy/Lobbying, Media and Marketing, Public Sector/Government Agency, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Communication, Decision Making, Diversity, Economics, Human Resources, Leadership, Negotiation and Conflict Resolution, Operations Management
E-study | Created: 11/10/2016

Data Science for Public Managers

Public organizations have historically been dependent upon external vendors to build the tools to collect, analyze, and report data in order to embrace performance management practices. The open-source software movement, however, has created several powerful and robust platforms that enable policy analysts to take ownership of some components of data collection and utilization. This e-study presents background information on modern performance systems, then introduces new open-source software that is being used to build data tools and dashboards that greatly enhance an organization’s capacity to effectively deploy a data-driven and performance-oriented approach to management.

Nonprofit and NGO, Public Sector/Government Agency, Decision Making, Nonprofit Management, Public Management
E-study | Created: 07/18/2016

The Anatomy of Story

The e-study includes three modules that introduce students to story as a unique narrative form, explains why storytelling has emerged as the essential marketing medium for the 21st century, and how advocates and organizations are using story in innovative ways to mobilize support for important issues and efforts.

Advocacy/Lobbying, Media and Marketing, Nonprofit and NGO, Advocacy, Communication, Human Resources, Nonprofit Management
E-study | Created: 07/18/2016

Mission Before Pension

The e-case details how a $100 million nonprofit organization, largely funded by state government funds, navigated a complex web of politics, public policy, and public relations to divest itself of state mandated pension obligations that threatened its ability to deliver critical services. The e-case examines the events surrounding the decision to declare bankruptcy and leave the state’s public pension system.

Health and Health Care, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Public Sector/Government Agency, Communication, Human Resources, Leadership, Negotiation and Conflict Resolution, Network Analysis, Nonprofit Management, Public Management
E-study | Created: 06/23/2016

Refugee Resettlement, the Nonprofit Sector and Refugee Community Organizations

This e-study illustrates refugee resettlement policy and process, the role of the nonprofit sector, and refugees’ grassroots organizations. Resettlement is discussed as a multi-faceted system with cross-sector collaborations. Refugees organizations are described as actors, with vision and varied activities, but also with complex, unique challenges. Refugee organizational leaders themselves share their experiences, perspectives and on-the-ground realities of their communities.

Arts and Culture, Community Development, Education, Health and Health Care, Nonprofit and NGO, Collaboration, Networks, and Partnerships, Community Organizing, Diversity, Leadership, Nonprofit Management, Operations Management, Project Management
E-study | Created: 06/17/2016

The Sharpen Your Financial Focus Evaluation

This e-study provides an overview of a complex, multi-stage program evaluation for a national nonprofit credit counseling organization. The program was evaluated using experimental, quasi-experimental, and more basic descriptive designs. This e-study describes an array of different research strategies used by evaluators to showcase their strengths and weaknesses, and guides viewers through important considerations and pitfalls evaluators may face.

Nonprofit and NGO, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Human Resources, Nonprofit Management, Program Evaluation, Project Management, Public Management, Quantitative Methods
E-study | Created: 06/02/2016

Getting the Most out of Site Visits

We live in a world shaped by policies and programs, and their implementation are largely influenced by external factors. There has been an increased interest in using methods that allow us to understand the nuanced interplay between policies, programs, and the realities in which they take place. One method that provides us rich and immersive insights into this reality is site visits. Site visits are valuable because they provide contextual information on the implementation of policies and programs, thus making this understanding tangible. They also allow for deeper probing and asking questions that organizations would not know to ask unless they were there. Site visits, if done systematically, allow for rich and consistent data to be collected. This e-study explores how organizations can get the most out of site visits for research, evaluation, and continuous improvement.

human_services, Nonprofit and NGO, Human Resources, Nonprofit Management, Program Evaluation
E-study | Created: 05/10/2016

A Human Rights-Based Approach to Youth Work

This e-study tells the story of three experienced youth workers who have embraced a rights-based approach to their work with young people. During their year in the NorthStar Youth Worker Fellowship, they dug deep into readings and discussions of human rights work and wrote white papers on the topic. This e-study invites people who work with and on behalf of youth to look critically at their own practices as well as the youth policy stances of the organization and community in which they work.

Education, Ethics, Youth Work
E-study | Created: 05/06/2016

Visual Strategy Mapping for Groups

This e-study explains what visual strategy mapping (ViSM) is and how to do it. Visual strategy mapping is a causal mapping process in which statements are linked by arrows showing what causes what. A completed visual strategy map shows how mission, goals, strategies and actions are connected, meaning what the logic is that holds them together.

Nonprofit and NGO, Public Sector/Government Agency, Decision Making, Network Analysis, Nonprofit Management, Public Management, Strategic Planning
E-study | Created: 01/01/2016

Mission Capacity Achieved (Readiness) & Life Cycle Cost Analyses for Fighter Aircraft F-XX Fleet

Learning objectives for this case exercise are: 

1. To provide the students with a decision support tool to support the discussion of trade-offs between readiness/mission capacity achieved (MCA) and LCC when making large-scale capacity investment decisions in the public sector, 

2. To develop and support a proposal for cost reduction or mission capacity improvement with quantitative analysis, 

3. To understand the sensitivity of capital investment decisions to the capital discount rate selected when computing the net present value (NPV) of the LCC, 

4. To understand the trade-off between cost risk (probability that the LCC will exceed a certain budgeted threshold value) and readiness risk (probability that MCA will fall below a mission-planning threshold). 

Military, Law Enforcement, and Corrections, Public Sector/Government Agency, Budgeting and Finance, Decision Making
E-study | Created: 12/21/2015

U.S. Federal Budget Process

One of the most fundamental actions taken by our elected officials each year is to enact a budget for the United States that outlines policy priorities and details the fiscal condition of the nation. This e-case provides an introduction to the U.S. federal budget process. It reviews the four stages of the budget process, details the roles of the Office of Management and Budget, the Congressional Budget Office, and the Government Accountability Office, and outlines relevant key concepts.

Public Sector/Government Agency, Education, Budgeting and Finance, Public Management
E-study | Created: 12/11/2015

Writing Policy Issue Briefs

This video brief is an introduction to writing a policy issue brief. The video gathers perspectives from students, policy professionals and faculty on the use of issue briefs as important tools for political decision making. What is the purpose of an issue brief and how are they useful? How does an issue brief differ from a fact sheet or advocacy material? How is a brief organized in a useful way?

Advocacy/Lobbying, Education, Public Sector/Government Agency, Advocacy, Communication, Public Management
E-study | Created: 12/11/2015

Bridge to Benefits

This abridged video focuses on the development of an innovative web-based tool, Bridge to Benefits, which helps citizens understand and access the public work support programs for which they are eligible. The case hinges on a central management dilemma: how does a nonprofit secure financial capital to support ongoing operations of such a tool and enable ongoing improvements? Sustainability is a key challenge particularly in a nonprofit which does not take public funds or work with entities that could pay for the service. The full e-case on this topic is available at http://www.hubertproject.org/hubert-material/198/.

Nonprofit and NGO, Poverty, Collaboration, Networks, and Partnerships, Human Resources, Implementation, Leadership, Network Analysis, Nonprofit Management
E-study | Created: 12/08/2015

Merging for Impact and Growth

This abridged video centers on the merger of two long-established human service nonprofits. It explores the variety of reasons a nonprofit organization may consider a merger, how to assess an organization’s readiness, and the challenges of merger implementation. The full e-case on this topic is available at http://www.hubertproject.org/hubert-material/208/.

Military, Law Enforcement, and Corrections, Nonprofit and NGO, Collaboration, Networks, and Partnerships, Decision Making, Human Resources, Leadership, Nonprofit Management
E-study | Created: 12/01/2015

Executive Director Compensation: How much pay is too much?

At the beginning of the Great Recession, the $1.2 million compensation package paid to the United Way of Central Carolinas president, Gloria Pace King, plunged the locally managed charity into a media and public firestorm, just as the annual fund drive started. This e-case highlights the impact of leadership styles and relationships on the proper operations of a major nonprofit. The lack of a strategically defined compensation philosophy in this e-case provides an example of a human resource system that must improve accountability and enhance public trust. This e-case also poses questions regarding when self-interest and the need for transactional transparency creates an ethical dilemma. Image by Zack McCarthy: https://www.flickr.com/photos/zack-attack/399240900

Nonprofit and NGO, Diversity, Ethics, Leadership, Nonprofit Management
E-study | Created: 11/30/2015

Turning Around a Nonprofit Organization: Literacy Mid-South

This e-case focuses on the leadership and turnaround of a small nonprofit organization after its merger with another similar organization. Literacy Mid-South works to increase the literacy of those in the Memphis, Tennessee area through group literacy classes, individual tutoring, and resourcing other nonprofits. This e-case outlines the path to stability through the leadership of Kevin Dean, the organization’s executive director. Students will learn about the strategies that Dean implemented to improve programming, increase capacity, and achieve financial security.

Education, Nonprofit and NGO, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Nonprofit Management, Strategic Planning
E-study | Created: 11/30/2015

Government Innovation

The way government does business is changing. We are deep into the context known as the New Normal, with an aging population, changing population trends from rural to urban, decreased government revenue, and higher demands on government. Local and state government are responding by innovating and redesigning. The public sector has been fundamentally disrupted and the principles, process and examples shown in this material help elucidate how innovation can unleash a new period of government efficacy, efficiency and responsiveness. After completing this study, the learners will be able to: describe the context that drives government innovation, classify the different types of government innovation, identify potential areas for innovation in their local government and explain the principles and process that could be taken to design an innovation in a state or local government context.

Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Decision Making, Operations Management, Public Management, Strategic Planning
E-study | Created: 11/16/2015

Wildlife Management Policy

The case of wolf management policy in the West provides an opportunity for instructors to increase student understanding of the complex interplay of national and state politics, stakeholder interests, and public perceptions in the context of natural resource management. The teaching materials associated with this e-case demonstrate the breadth and depth of issues associated with wolf management in the US, including successes and failures of environmental policy-making, collaboration between stakeholders and policymakers, and the conflicts that arises from wolf policy and management.

Public Sector/Government Agency, Environment, Energy, and Agriculture, Ethics, Public Management, Regulation
E-study | Created: 11/12/2015

Cottage Foods: Entrepreneurial Opportunity or Public Health Threat?

This e-case examines policy formulation for cottage foods where science, politics, and beliefs collide. Cottage food production typically refers to a group of easily produced foods like baked goods, jams, and pickles which carry relatively small public health risks. While some celebrate these new opportunities for work-at-home small businesses, others are concerned about potential threats to public health as cottage food production expands to other potentially higher risk products. Cottage foods represent a regulatory quagmire with no nationally agreed upon definitions. Regulation of cottage foods rests with the states since production and consumption does not typically cross state lines. This case examines the development of new cottage food legislation in Minnesota in the face of differing perspectives on its safety and place in the food system.

Advocacy/Lobbying, Environment, Energy, and Agriculture, Health and Health Care, Public Sector/Government Agency, Advocacy, Public Management, Regulation
E-study | Created: 10/12/2015

Aquaponics as a Community Development Enterprise

This e-study illustrates the framework, processes and products associated with course-based research undertaken to support the development of a community-based aquaponics project, with a specific focus on Hmong communities in Minnesota’s Twin Cities (Minneapolis and Saint Paul). It documents a specific case of project-based learning and provides a general framework for future endeavors. Authors: Abdiwahab Ali, Mekdelawit Bayu, John Chisholm, Felipe Dyna Barroso, Christina Field, Amrita Jain, Faris Kasim, Kamaladevy Kathirgamu, Bruce Pope, Maria Victoria Punay, Trupti Sarode, Tai Stephan, Yodit Tesfaye, Amanda Traaseth, Diego Villagra Mostaceros, Frieda von Qualen, Evans Yamoah Course instructor: Dave Wilsey, PhD

Community Development, Environment, Energy, and Agriculture, International Organization, Collaboration, Networks, and Partnerships, Community Organizing, Decision Making, Diversity, International Development, Network Analysis, Project Management
E-study | Created: 08/01/2015

Building a Dialogue around Race to Change Political Institutions, the City of Seattle Starts the Race and Social Justice Initiative

Mayor Nickels had a simple goal: he wanted to try to end all forms of racism in the workforce and the city. The city of Seattle, however, was 70% white and like many cities across the United States, had a history of explicitly racist policies and practices.

Equity and Diversity, Public Sector/Government Agency, Social Services, Urban Planning, Community Organizing, Diversity, Ethics
E-study | Created: 07/29/2015

Investigating Myths about Smart Meters – A precursor to a sustainable power grid

The video explores a couple’s choice to install a smart meter in their home and addresses a range of factors to be considered when choosing a smart meter to monitor electricity usage. After viewing the video, viewers should better understand how a smart meter differs from a traditional meter. The video should also clarify many common misconceptions smart meters face.

Environment, Energy, and Agriculture, Technology, Negotiation and Conflict Resolution, Regulation
E-study | Created: 07/15/2015

Calculating True Program Costs

Nonprofits Assistance Fund believes that knowing the real, true costs of delivering nonprofit programs is critical to move an organization towards sustainable finances. When you know what it costs to deliver your programs you are better able to make decisions about fundraising, contract terms or pricing, and how to make the best use of unrestricted revenue. Great decisions require great information. This e-study walks through the steps of calculating true program costs with the Cedar Cultural Center, a nonprofit music and community venue in Minneapolis, MN and illuminates the value of calculating true program costs for all nonprofits.

Military, Law Enforcement, and Corrections, Nonprofit and NGO, Budgeting and Finance, Decision Making, Nonprofit Management, Strategic Planning
E-study | Created: 06/30/2015

Reliability and Autonomy in Nonprofit Finance

Having a diverse source of funding is vital to an organization’s sustainability. Yet even within a diverse financial portfolio, the funding sources vary in their consistently over time and the amount of flexibility they permit. This e-study highlights how a tool, the Reliability-Autonomy Matrix, can help a nonprofit organization’s leadership analyze its funding sources and determine if changes need to be made to improve the fit with an organizations’ needs. The Reliability and Autonomy in Nonprofit Finance E-Study allows users become familiar with the concept of reliability and autonomy of an organization’s funding sources. Jon Pratt, Executive Director of the Minnesota Council of Nonprofits developed the tool. The e-study provides information on how to use the tool, the actual spreadsheet and step-by-step instructions, as well as the real world application of two nonprofit executive directors from organizations with very different funding portfolios.

Military, Law Enforcement, and Corrections, Nonprofit and NGO, Budgeting and Finance, Nonprofit Management, Strategic Planning
E-study | Created: 06/16/2015

Mapping Environments for Managerial Leaders

This piece proposes mapping as one way to generate frames that contribute to situational awareness. It presents a collection of maps that illustrate visual methods to simplify the environment and clarify distinct dimensions and relations among actors that influence purposive judgment. Mapping clarifies and organizes the dynamic world of actors linked to achieving purpose or mission.

Public Sector/Government Agency, Leadership
E-study | Created: 04/28/2015

Multi-level Policy Implementation of the Emergency Food Assistance Program (TEFAP)

This e-study was created to study the multi-level policy implementation of The Emergency Food Assistance Program (TEFAP). In doing so, this e-Study examines the following questions: 1) What are the driving forces behind the policy? 2) What power elements surround TEFAP in the macro policy field? And 3) How does this impact the public value that is being created? Consider these questions as you move through the multi-level policy implementation system of TEFAP.

human_services, Nonprofit and NGO, Public Sector/Government Agency, Environment, Energy, and Agriculture, children_andamp;_families, Poverty, Human Resources, Implementation, Nonprofit Management, policy_analysispolicy_process, Public Management
E-study | Created: 04/24/2015

Implementation of a Community Health Improvement Program

This e-study explores the complexities of implementing, county-by-county, a statewide initiative to improve citizens’ health and reduce healthcare costs to the state. Building on a renewed and nationwide momentum for increasing individuals’ movement and decreasing access to unhealthy foods and tobacco, Minnesota’s State Health Improvement Plan or SHIP, seeks to apply broad policy goals aimed at better health. The program relies on decentralized implementation structure that is activated at the local level through individual county health agencies.

Environment, Energy, and Agriculture, Health and Health Care, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Implementation, Public Management
E-study | Created: 01/16/2015

Applying Design Thinking to the Social Sector

This e-study details the use of the design thinking process as a complementary problem-solving method to other more commonly used methods coming from social science used in public affairs. The design thinking process emphasizes an iterative, collaborative, human-centered approach. The e-study uses the example of the Design for Good AIGA Minnesota-CAPI USA pilot project that took place in summer 2013. The project evaluated CAPI’s Asian food shelf program, and explored opportunities for the nonprofit organization to improve the lives of their participants.

Military, Law Enforcement, and Corrections, Nonprofit and NGO, Poverty, Change Management, Collaboration, Networks, and Partnerships, Diversity, Human Resources, Nonprofit Management, Operations Management
E-study | Created: 01/01/2015

The Case of the South Park Bridge: Infrastructure Concerns and Community Resilience in Seattle

“We are tired of being marginalized. We are tired of being the last community to get anything, to receive anything, to be spoken to, to be asked about, to be taken care of” - South Park resident. How will county officials navigate the controversial closure of the South Park Bridge?

Transportation, Urban Planning, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing
E-study | Created: 01/01/2015

Rescuing Search and Rescue: A volunteer rescue organization’s struggle with internal tension and the path to organizational competency

This case allows students to learn about organizational change, teamwork, and capacities by providing an enthralling scenario, which provides opportunities to discuss ways to lead organizational change, how teamwork can be an integral and fundamental part of an organization, and ways to identify, expand, and prioritize organizational capacities. “Rescuing Search and Rescue” should be taught near the beginning of the course.

Public Sector/Government Agency, Change Management, Leadership, Negotiation and Conflict Resolution
E-study | Created: 01/01/2015

Leading Process Improvement at Motebang Hospital

This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority.

Health and Health Care, Social Services, Decision Making, Program Evaluation
E-study | Created: 01/01/2015

A New System for the Office of Child Welfare

This fictional collage is based on actual incidents and situations observed by the author in human service agencies in different jurisdictions. The case has been taught in a course broadly concerned with the development of information systems for government and nonprofit organizations. The course approaches the topic from three perspectives: 1. The systems thinking tradition; 2. Principles of data architecture; 3. Challenges of software development methodology.

Nonprofit and NGO, Public Sector/Government Agency, Social Services, Technology, Change Management, Operations Management, Project Management
E-study | Created: 01/01/2015

Another Cheating Scandal—But This Time It’s Not The Students

This case study presents the instructor with a wide range of topics to which the case can be applied and around which it can be used as a basis for discussion such as: ethics, public policy, administrative law, citizen participation in local governance, public human resource management, intergovernmental relations, governmental budgeting, organizational behavior, and research methods.

Education, Public Sector/Government Agency, Budgeting and Finance, Collaboration, Networks, and Partnerships, Decision Making, Ethics, Human Resources, Leadership
E-study | Created: 01/01/2015

NEMO: Addressing Organizational Turmoil and Malaise

This case's key focus is on the management of personnel and systems and building program capacity within the constraints of a bureaucratic agency. 

International Organization, Project Management, Strategic Planning
E-study | Created: 01/01/2015

23andMe: The Business and Ethics of Personal Genetics Testing

This case describes the founding and growth of 23andMe, uptake of its services, questions raised by medical experts about the associations made in its tests, and regulatory issues raised in Congressional hearings and by the FDA. 

Health and Health Care, Ethics
E-study | Created: 01/01/2015

A Harborview Ebola Scenario

Two potential Ebola patients have just arrived at the Harborview Medical Center in Seattle. Go through this Case and corresponding Role Playing Exercise to make reccomendations for how each stakeholder should interact in this situation.

Health and Health Care, Decision Making
E-study | Created: 01/01/2015

Investigating David Baltimore and Thereza Imanishi-Kari

In the course of a series of investigations into scientific fraud and misconduct involving Nobel laureate David Baltimore and research scientist Thereza Imanishi-Kari, new policies were established in the United States and internationally. The case asks whether Baltimore should resign as president of Rockefeller University. His short tenure had been rocked by controversy over allegations concerning a publication from 1986 in the leading journal, Cell. Although Baltimore himself was never accused of misconduct or data manipulation, investigations into the underlying data led to questions about his role as co-author.

Health and Health Care, Ethics
E-study | Created: 09/04/2014

Can We Afford The American Dream? – ¿Podemos Darnos el Lujo del Sueño Americano?

This e-case will ask the learner to consider the myriad issues a community organization faces when implementing federal policy with vulnerable populations. The Homeownership Center at El Centro de la Raza has been implementing the National Foreclosure Mitigation Counseling (NFMC) program since 2008 amid a variety of challenges posed by the unique needs of the community it serves.

Advocacy/Lobbying, Community Development, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Poverty, Advocacy, Community Organizing, Diversity, Human Resources, Implementation, Nonprofit Management
E-study | Created: 08/13/2014

Multilevel Implementation Analysis

This video brief provides an overview of multi-level implementation analysis. This type of analysis allows for an understanding of policy implementation beyond the traditional framework of politics or core program technology now stressed in implementation science (Nilson, et al, 2013; Sandfort & Moulton, 2015); it allows for a more in-depth analysis of a policy issue by looking at how three frameworks interact and work together at different levels.

Public Sector/Government Agency, Human Resources, Implementation, Network Analysis, Public Management
E-study | Created: 08/13/2014

Backward Mapping

This video brief introduces the four design principles of Backward Mapping, a method for policymakers to design effective policy by starting where the policy meets the public and working their way back through an implementation system. Thus, it is useful for courses focusing on policy process, public management, public systems redesign or implementation. It can be used in conjunction with other scholarly pieces or to set up classroom conversation.

Public Sector/Government Agency, Human Resources, Implementation, Network Analysis, Public Management
E-study | Created: 07/28/2014

Using Collective Impact to Improve Student Success

This e-case tells the story of the beginnings, development, and launch of a program to support the success of students in the Itasca County area of northern Minnesota. The Itasca Area Initiative for Student Success (IAISS) is a collaboration of the region’s educational institutions, child and family support agencies, and the Blandin Foundation. The story of the development of the Pathway provides valuable lessons in community organizing to address complex, community-wide issues and the role that foundations can play in this process.

Education, Collaboration, Networks, and Partnerships, Leadership, Network Analysis
E-study | Created: 07/21/2014

Mid-Ohio Foodbank: Building Capacity in Service Provider Networks

This e-case uses the issue of emergency food provision to assess how network coordinators can increase service delivery and achieve ambitious goals. Based on a 2-year capacity assessment of the Mid-Ohio Foodbank, this study highlights the importance of understanding different types of capacity, barriers to service, and the roles nonprofit organizations perceive themselves to play in their communities.

Nonprofit and NGO, Collaboration, Networks, and Partnerships, Human Resources, Implementation, Network Analysis, Nonprofit Management
E-study | Created: 07/15/2014

Moving from Stuck to Unstuck in a Public Controversy

This e-study explores a complex, conflict-ridden, and lengthy effort by a variety of stakeholders to create a development plan for their socioeconomically diverse and rapidly gentrifying neighborhood. Its setting is the Belknap neighborhood of Grand Rapids, Michigan.

Community Development, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Collaboration, Networks, and Partnerships, Communication, Community Organizing, Diversity, Negotiation and Conflict Resolution, Nonprofit Management, Public Management
E-study | Created: 07/09/2014

Rural Traffic Safety

More than half of the 37,261 fatal crashes in the United States occur on rural roads. This e-study draws on the work of the National Center for Excellence in Rural Safety (CERS), established by the 2005 federal transportation act. The program is a joint effort between the University of Minnesota's Hubert H. Humphrey School of Public Affairs’ CERS and the Center for Transportation Studies. Materials gathered explore the role of the media, data sources on crash facts, of academic and transportation safety agencies, of federal, state and local communities in reducing rural traffic fatalities. The case uses the work of the Toward Zero Deaths program which has identified four major focus areas (engineering, enforcement, education, and emergency medical and trauma services) for communities working to reduce traffic injuries and fatalities.

Health and Health Care, Public Sector/Government Agency, Transportation, Implementation, Public Management, Quantitative Methods
E-study | Created: 07/08/2014

Rural Broadband

This e-study pulls together materials about an important infrastructure development in rural American at the beginning of the 21st Century. The materials gathered span diverse contexts to map to various learning needs; a few sources provide global framing, some highlight recent federal policy actions including 2010 American Recovery and Reinvestment Act and recommendations by the Federal Communications Commission (FCC), and still others highlight state policy or local impact of policy implementation. Crafted in this way, this case provides introductory material for students so that they can engage in this policy issue that raises important questions about public and private roles, citizen access, and market and government failure.

Community Development, Public Sector/Government Agency, Technology, Communication, Community Organizing, Public Management
E-study | Created: 06/10/2014

Susan G. Komen Foundation

In early 2012, the Susan G. Komen foundation made the decision to defund Planned Parenthood, citing an ongoing investigation by a U.S. Congressman as their rationale. Planned Parenthood had used funds from Komen to provide cancer-screening services to women, especially those in low-income neighborhoods. The case of the Susan G. Komen/Planned Parenthood controversy underscores the importance of stakeholder management and external communication in organizational leadership.

Nonprofit and NGO, Media and Marketing, Change Management, Communication, Decision Making, Network Analysis, Leadership, Nonprofit Management
E-study | Created: 06/10/2014

Targeting Homeless Services in Hennepin County, MN

This e-study explores the policy arena surrounding the prevention of homelessness among low-income families and individuals. The case utilizes reports and analyses from the national literature, as well as from research on programs in Hennepin County, Minnesota. This study provides an analytical framework for targeting prevention services, and invites a discussion of how to implement programs to prevent homelessness among populations with complex and heterogeneous service needs.

Poverty, Human Resources, Implementation, Quantitative Methods
E-study | Created: 06/10/2014

Understanding Community Engagement: The Case of the Detroit Works Project

This e-study explores the concepts and core principles of community engagement, drawing from the unique story of the Detroit Works Project (DWP). The Detroit Works Project was an ambitious citywide project launched in September of 2010 by Detroit Mayor Dave Bing. The goal of the project, which completed its planning phase in January 2013, was to develop a new blueprint—called a Strategic Framework Plan—to improve the physical, social, and economic landscape of Detroit, and to engage Detroiters in the process of its development. This case offers lessons about the challenges and successes of the Detroit Works Project’s community engagement processes, as well as strategies, tactics, and tools to address such challenges. All photos and diagrams in this eStudy are credited to the Detroit Collaborative Design Center at the University of Detroit Mercy, School of Architecture. All maps are credited to Detroit Future City.

Community Development, Urban Planning, Community Organizing, Decision Making, Diversity, Strategic Planning
E-study | Created: 02/19/2014

The Nonprofit Executive Director’s Journey

This case is about the experience of becoming an executive director (ED) or chief executive officer (CEO) in a nonprofit organization. The case is designed to explore the central challenges associated with leading in the nonprofit sector, focusing on how to establish a leadership agenda for the organization and how to manage people over time to deliver on the mission of the organization.

Nonprofit and NGO, Employee Relations, Human Resources, Leadership, Nonprofit Management
E-study | Created: 02/18/2014

Aspire: Building Partnerships through Social Entrepreneurship and Empowerment

Aspire started in the basement of a church in the western suburbs of Chicago in 1960. Concerned parents of children with developmental disabilities were brought together by the challenges of providing adequate support to help their children live independently and thrive as other children did. These parents were discouraged by medical professionals who at the time suggested their children would not lead normal lives, and therefore, parents were counseled to send their children to homes that would keep them isolated from the rest of society. Refusing to believe this was their only option, these parents pooled their resources to start what we know today as Aspire. Fifty years later, Aspire has helped thousands of children and families throughout the Chicagoland area and continues to expand its presence and offer services throughout the region.

human_services, Nonprofit and NGO, Military, Law Enforcement, and Corrections, Collaboration, Networks, and Partnerships, Human Resources, Leadership, Nonprofit Management, Social Enterprise and Entrepreneurship
E-study | Created: 02/18/2014

Office of Economic Opportunity: Capitalizing on a Nonprofit Network

This three part e-case highlights collaborative public management practices used with a nonprofit network seen as partners in public services rather than mere vendors. Part One focuses on how monitoring and performance manage is accomplished. Part Two highlights how the network was activated in creating a new statewide program for asset development. Part Three describes how the network implemented federal stimulus programs.

Advocacy/Lobbying, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Poverty, Public Sector/Government Agency, Advocacy, Change Management, Collaboration, Networks, and Partnerships, Decision Making, Diversity, Human Resources, Leadership, Negotiation and Conflict Resolution, Network Analysis, Nonprofit Management, Program Evaluation, Public Management
E-study | Created: 02/18/2014

Mission Convergence

This e-case presents a critical question of how public policy innovation develops, adapts and survives in bureaucratic and political power structures in Delhi, India. Through a discussion of the background, design and implementation of Mission Convergence, a government-NGO collaboration to reform the welfare system, this e-case challenges students to think critically about the reasons for as well as impact of innovative pro-poor initiatives in an otherwise exclusionary environment.

Community Development, International Organization, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Poverty, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Community Organizing, Human Resources, Implementation, International Development, Leadership, Nonprofit Management, Public Management
E-study | Created: 02/11/2014

A New Advocacy Path at Treehouse

A New Advocacy Path at Treehouse e-case tells the story of an executive director’s decision to shift her organization’s advocacy strategy through alignment with a local education reform initiative. Treehouse was founded in 1988 to help level the playing field for children in foster care through a well-resourced, integrated approach that includes the provision of goods and clothing, academic support, and state-level advocacy. Through this e-case, students will have the opportunity to explore the concepts of nonprofit leadership; why an organization may decide to shift its advocacy strategy; and the opportunities and challenges associated with collaborations and partnerships, specifically collective impact initiatives and funders’ collaboratives.

Education, Nonprofit and NGO, Change Management, Collaboration, Networks, and Partnerships, Human Resources, Leadership, Nonprofit Management
E-study | Created: 02/06/2014

Visual Strategy Mapping for Individuals

This e-study explores Visual Strategy Mapping (ViSM), using video and visuals to show both the process and results when this method is employed by groups, but also by individuals and as a method for recording interviews. It serves as a companion to the following title: John M. Bryson, Fran Ackermann, and Colin Eden. "Visual Strategy." San Francisco, CA: Jossey-Bass, 2014.

Nonprofit and NGO, Public Sector/Government Agency, Decision Making, Network Analysis, Nonprofit Management, Public Management, Strategic Planning
E-study | Created: 02/04/2014

Policy Field Analysis

This video brief provides a quick introduction to the substantive method of implementation analysis called policy field analysis. This type of analysis is helpful because, at the beginning of the twenty-first century, public service delivery is very complex. Multiple levels of government, nonprofit service providers, citizens groups, philanthropic funders and private businesses often are involved in trying to solve public problems and implement public policy. Although cross- sector collaboration is frequently an espoused goal, there are few techniques that enable and support such activities. Policy Field Example & Map Courtesy of Humphrey School of Public Affairs Alumna Megan Evans Seeds, '10.

Nonprofit and NGO, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Implementation, Network Analysis, Nonprofit Management, Public Management
E-study | Created: 01/01/2014

The Challenging Road to Sustainable Waste Management in Metro Manila: The Case of Payatas

The overarching goal of this case is to step away, for a moment, from Payatas and comprehend the challenges of urban waste management in developing countries. These public health, environmental, and management problems are caused by various factors which constrain the development of effective solid waste management systems. With this mindset, students should be able to discuss how Payatas was able to overcome technical, financial, institutional, economic, and social constrains. 

Environment, Energy, and Agriculture, International Organization, Nonprofit and NGO, Public Sector/Government Agency, Transportation, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Electoral Politics, Leadership
E-study | Created: 01/01/2014

Esperanza Healthy Families: Strategic Program Development for a New Nonprofit

In this role-play exercise, students will decide how to allocate operational funds to implement programs. Programs should be aligned with mission and organizational goals set by the board of a new health oriented nonprofit. Each group has three roles – an Executive Director, a Nutrition Program Director and a Sports Program Director. The Executive Director will seek input from program directors about how to spend money, but makes the final decision about how to allocate funds.

Health and Health Care, Nonprofit and NGO, Communication, Decision Making
E-study | Created: 01/01/2014

Baltimore: A Case Study in Sustainable Economic Development

This case addresses issues of economic development for urban renewal in the post-industrial city of Baltimore. It focuses on commercial real estate development as one policy tool and stimulates readers to develop their own conclusions about its success.

Education, Environment, Energy, and Agriculture, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Economics, Electoral Politics, Strategic Planning
E-study | Created: 01/01/2014

The Ratings Challenge: Competition and Opportunity in the Nonprofit Information Marketplace

The marketplace for information on nonprofits is growing. It involves competition for donor attention as well as for nonprofit participation. This variety of systems can be quite confusing, leading nonprofits and donors alike to wonder: What would be the most effective system? What kind of information do donors really want, and what kind of system would lower the barriers to nonprofit participation?

Nonprofit and NGO, Advocacy, Communication, Fundraising and Development
E-study | Created: 01/01/2014

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

This case demonstrates the complexity of and challenges to managing contracted social service networks. It can be used in undergraduate or graduate nonprofit and public management courses. This case can also be used to supplement discussion of the following topics: federal government devolution of service production and the emergence of the Hollow State; nonprofit utilization of government funding; mission driven management; network management; networks with diverse stakeholders; and geographically dispersed networks.

Nonprofit and NGO, Public Sector/Government Agency, Collaboration, Networks, and Partnerships
E-study | Created: 01/01/2014

Loyalty, Ethics and "Whistle Blowing": Confronting Corruption in the Volatile World of Law Enforcement

This ethics-related case focuses on documented corruption in a county sheriff’s department. It is well suited for use with the traditional discussion question approach or for use as a Case Analysis exercise or assignment.

Military, Law Enforcement, and Corrections, Ethics
E-study | Created: 01/01/2014

Rare Circumstances: Medupi and Multilateral Coal Finance in an Age of Sustainable Development

This case should first get students to think about the multifaceted nature of sustainable development decisions and assess the various constituencies and incentive structures involved. Second, the case raises some counterintuitive questions and encourages students to challenge their preconceived ideas. Lastly, after reading the case, students should be able to discuss the role that energy plays in economic growth and sustainable development.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Budgeting and Finance, Economics, International Development, Strategic Planning
E-study | Created: 01/01/2014

Nairobi: Fighting Blackouts in a Growing Urban Center

This case presents a macro view of the decision-making process that Kenya’s Ministry of Energy underwent to address recurrent blackouts in Nairobi specifically, and the remainder of Kenya, generally.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, Electoral Politics, International Development
E-study | Created: 01/01/2014

Hiring a Sustainable Development Specialist: Diversity and Pre-Screening Applicants with the Use of a Google Search

As the director of the economic development division, you have been charged with selecting a new sustainable development specialist. How can you bring in new ideas and energy to your department?

Equity and Diversity, Public Sector/Government Agency, Decision Making, Diversity, Ethics, Human Resources
E-study | Created: 01/01/2014

Which Way Does the Wind Blow? Wind Power Investment and Development in Mexican Cross-Border Communities

This case study explores the various dimensions and challenges of developing Baja California state’s first wind farm and illustrates the energy dilemma faced by a region experiencing high electricity costs due to climate, detachment from the national grid, and an incompatible national energy regulatory structure. The case addresses multiple pillars of sustainability.
 

International Organization, Nonprofit and NGO, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, International Development, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

The Curitiba Solution?

This case explores the Brazilian city of Curitiba in its pursuit of sustainability through urban planning and development, referencing flood management control, recycling programs, and bus rapid transit specifically.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

The Singapore Smart Strategy – Deploying Smart Grids through Intelligent Energy Systems (IES)

This case focuses on the Singaporean government’s strategy for implementing smart grid technology as a means to further empower its energy dependent modern economy. The Intelligent Energy System (IES), a Singaporean government led smart grid pilot project, can be seen as a part of a long term urban development plan to: invest in critical energy infrastructure ahead of demand to make markets more efficient, open new areas for economic development, and strengthen the energy security. This case discusses the rationales behind the IES project, the government’s aspiration to be a ‘sustainable living lab’ in a global context, and its implications for other countries and megacities. As a city-state Singapore has similar capacity and significance of megacities that are progressively seen as substantial economies by themselves able pursue individual infrastructure development towards sustainability with global impacts.

Environment, Energy, and Agriculture, Transportation, Urban Planning, Budgeting and Finance, Economics, Strategic Planning
E-study | Created: 01/01/2014

City From Scratch, Gujarat International Finance Tech-City: A Public-Private Partnership

Mr Modi, Indian PM candidate, leads the development of GIFT, a smart city and global finance hub with high quality of life and green infrastructure. Success for the GIFT PPP means balancing private and public interests.  Built from scratch, GIFT must attract industry and people to be sustainable.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Collaboration, Networks, and Partnerships, Community Organizing, Economics, International Development, Leadership
E-study | Created: 01/01/2014

The Regional Environmental Center: A Case Study in Regional Solutions to Cross-Boundary Water Issues

The case is designed to highlight the role of the REC in addressing cross-boundary water issues in two specific projects and to discuss the reasons why the organization has taken the role of intermediary and secretariat, as opposed to taking on more of an action-oriented role. The most important lesson the readers should glean from this case is that cross-boundary sustainability issues require more process-based approaches than cases where just one city or country is involved. The text box on the Pilot Harju Sub-river Basin Project in Estonia should spark discussion regarding these differences.

Further, the stakeholders’ perceptions of an issue are extremely important and contribute to the success or failure in resolving the problem. From Bulgaria’s perspective, the Timok River degradation was seen primarily as a Serbian problem. As a result, the onus to complete the project fell almost entirely on Serbia. In addition, because the mining industry was responsible for most of the point-source pollution of the Timok River Basin, the problem was seen as a mining issue. When the project ended, no other stakeholders came forward to continue to seek solutions. The Drina River pollution, on the other hand, involved three countries, several cities, and many local communities, all of whom had a stake in managing waste and keeping the river clean. Even when the initial project was terminated, other international actors, such as the World Bank and Oxfam, deemed the issue significant enough to initiate projects on their own.

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Collaboration, Networks, and Partnerships, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

Replication of Sustainable Cities

This case study examines the structure of an organizational network as a way to create cities resilient to climate change. It take a look at the Asian Cities Climate Change Resilience Network and presents different methods used to create network sustainability specifically how the network planned to replicate its work from city to city and from country to country. This replication process is essential to ACCCRN's model of success and depends on organizations functioning at the local, country, and regional levels.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Urban Planning, International Development, Leadership, Strategic Planning
E-study | Created: 01/01/2014

Modern Muslim Movement: The Jakarta Monorail

This case is designed to illustrate the challenges associated with urban infrastructure development as they relate to the transportation sector and public-private partnerships (PPPs). Jakarta’s monorail provides an excellent example of the trials and tribulations facing decision makers in this context. Resolving infrastructure logjams in developing countries is messy: local institutions cannot always manage a transparent and competitive bidding process, while the range of bidders is constrained by the existing vested interests in the public and private sectors. The prospects for a sustainable solution may be limited in this context. However, in a difficult business environment, certain PPP structures can still succeed with strong government support and a robust risk mitigation strategy. Given all of the complexity in developing countries, strong political leadership and the strategic alignment of actors and interests can produce results, imperfect as these results may be. For now, Mr. Soeryadjaya’s eagerness to tap into Jakarta’s infrastructure market and public support for public transit have placed the monorail project on solid ground.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, Electoral Politics, International Development, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

Public Transit in Abidjan: SOTRA’s Post-Conflict Crisis

This case explores the incentives guiding a P3 transit company in Abidjan, Cote d’Ivoire after the government (its primary stakeholders) collapses. As a main tool for post-conflict recovery, the company attempts to address growing needs around public transit as well as its own financial setbacks. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Fundraising and Development, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

Unconventional Growth: Addressing Urban Development Challenges in a 21st Century Boomtown

Technological advances in hydrofracturing have spurred an oil drilling frenzy around the town of Willston, ND. The community has seen it all before: oil executives arrive, drill, make promises about community development, but leave the town with nothing in the end. Will this boom be different?

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Electoral Politics, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

Finding a Viable Solution to Haiti’s Energy Crisis

This case examines the development challenges facing Haiti’s energy industry in the wake of the 2010 earthquake.  A top policymaker considers environmental, social, and economic factors to determine whether liquefied natural gas (LNG) imports could solve the country’s electricity problems. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, International Development
E-study | Created: 01/01/2014

Dhaka Down the Drain: Water and Flood Management in Dhaka

This case study addresses issues related to water, sanitation, institutional capacity building, and storm water drainage. It analyzes efforts by the World Bank and DWASA to improve storm water drainage, institutional performance, and sewerage systems in Dhaka.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, Leadership
E-study | Created: 01/01/2014

Qatarstrophe or Success? The 2022 World Cup in Qatar

This case study explores the various dimensions and challenges surrounding the 2022 World Cup in Qatar. The case emphasizes multiple pillars of sustainability. 

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Community Organizing, Economics, Electoral Politics, International Development, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

The Colombo Port Expansion Project: Can a rising tide lift all boats?

This case urges the reader to consider the links between the competing priorities of sustainable development, infrastructure, and globalization using the Colombo Port Expansion Project (CPEP) as an example.

Nonprofit and NGO, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, Electoral Politics, Human Resources, Leadership, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

In New Delhi, No Place to ‘Go’

This case study focuses on the rollout of an ambitious bio-toilet initiative by the CEO of one of New Delhi’s civic bodies to tackle the problem of poor sanitation in the city’s slums. Many competing and complex factors come into play when attempting to develop new infrastructure at scale.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, Electoral Politics, Human Resources, International Development, Leadership
E-study | Created: 01/01/2014

The Yellow Dragon and the Great Green Wall: Combating Desertification in Northern China

This case looks at sustainability and suitability of large-scale ‘green’ tree planting efforts in combating desertification, sandstorms, and air quality issues in urban China. Case focuses on progress in Zhangbei County to examine local implementation of national environmental projects.  

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Budgeting and Finance, International Development
E-study | Created: 01/01/2014

Jakarta Under Water: Keeping Riverside Communities and the Rest of the City Dry

This case study explores flood management in Jakarta and its implications on the affected communities. The case highlights issues related to the role of key decision makers, hard and soft infrastructure solutions, interagency coordination, and mitigating the risks of resettlement. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Urban Planning, Community Organizing, Economics, Human Resources, Leadership, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

São Paulo’s Water Scarcity: 45 Days ‘Til Empty

Changes in São Paulo’s rainfall patterns and increased usage from growing urbanization have greatly stressed water availability. Historically low dam levels in the Cantareira system have prompted calls for the government to ration water, however the upcoming elections have compelled the government to pursue other demand and supply side options. With the 2014 World Cup approaching its opening in São Paulo, the government faces both local and international pressure to alleviate its scarcity issues permanently, with a few financial and political costs as possible. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Electoral Politics, Human Resources, International Development, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

Regularization of Illegal Electricity Consumers: Non-Technical Loss Rates in Rio de Janeiro

This case provides an overview of the challenges facing the electricity sector in Rio de Janeiro, Brazil, and explores various strategies implemented by Rio’s main electricity provider to overcome high non-technical loss rates.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, Leadership, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

Maboneng: Place of Light. A Case Study in Urban Regeneration in Johannesburg, South Africa

This case study uses the Maboneng Precinct, a mixed-use creative hub in downtown Johannesburg, to understand better the role of a private sector developer in urban development and to explore the concepts of urban regeneration, gentrification, and sustainability. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Community Organizing, Economics, Human Resources, International Development, Leadership, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

Cities in Flux: Urban Redensification in Detroit and Guangzhou

The central theme of this case study is that cities facing drastically distinct development challenges may still pursue similar sustainable solutions. In pursuing the same objective of re-densification, the cities are considering similar strategies: rezoning and redefined land use, enhanced public transportation, and green urban infrastructure, to name a few. This case ends by prompting students to consider these strategies: which are the most important for achieving re-densification?

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Decision Making, Electoral Politics, Human Resources, Leadership
E-study | Created: 01/01/2014

Getting Around Quito

Quito’s rapid income and population growth over the past several years has forced its mayor to address the problem of how its citizens efficiently commute throughout the city. The existing public transportation system can no longer accommodate the city’s growing population. As a result, Quito’s mayor is building the city’s first metro system, an ambitious project, which is not only constrained by economics, but also by the city’s physical characteristic, surrounded by the Andes.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, Electoral Politics
E-study | Created: 01/01/2014

Leaning into the Wind: Building Sustainable Wind Power in China

This case addresses the development of the Jiuquan Wind Farm in China. Readers will make a decision on the future of Chinese wind power investment, given the technical, financial, and environmental challenges facing large-scale renewable energy. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, Electoral Politics, International Development
E-study | Created: 01/01/2014

Kigali, Rwanda: Urban Agriculture for Food Security?

Rwanda has seen remarkable economic growth. However, food security remains a challenge in its rapidly modernizing capital city, Kigali. This case explores if an urban agriculture program can address the complex drivers of food insecurity in Kigali. 

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Community Organizing, Economics, International Development
E-study | Created: 01/01/2014

Defining Sustainability in the Sarawak Corridor of Renewable Energy

In this case, the definition of sustainable is based on how the energy is produced and does not consider public or environmental prosperity. Through this we see that just because something carries the label of sustainable development, it doesn’t make it a good thing— it can make many relevant actors worse off than they were before. This case brings the reader to consider how varied motivations for implementing a sustainable development project may not always be environmental protection.

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Community Organizing, Electoral Politics, Human Resources, International Development, Leadership, Negotiation and Conflict Resolution
E-study | Created: 01/01/2014

The Urban Forest in Washington D.C.: On Target or Missing the Mark?

This case is focused on the urban forest in Washington D.C. It examines the evolving understanding on the role that trees play in cities and discusses the administration’s target of expanding the city’s urban forest canopy to 40% by 2032. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Urban Planning, Budgeting and Finance, Community Organizing, Decision Making, Project Management
E-study | Created: 01/01/2014

The Day the Sunshine Left Crestview

This ethics-related case focuses on violations of the state’s Sunshine Law by city council members via their email communications.  While this is a violation that is easily committed without intent, it invokes suspicions of more serious wrongdoing and is, in fact, illegal.  When charges are filed and the members of the council are called into court to face a judge, the seriousness of the matter becomes real and ultimately leads to fines and resignations for and among leaders in a small city already facing serious problems throughout its leadership.

Public Sector/Government Agency, Ethics
E-study | Created: 01/01/2014

En Route To Cleaner Air: Urban Air Pollution Management in Santiago, Chile

This case examines Santiago’s effort to combat air pollution by installing catalytic converters on all consumer vehicles particle filters on its buses. These policies have successfully reduced air pollution from these sources in Santiago but have not significantly reduced air pollution as a whole.

Transportation, Urban Planning
E-study | Created: 11/07/2013

Myers-Wilkins Community School Collaborative

This e-case highlights the leadership and management of a cross-sector collaborative through its implementation of a community school approach in a low-socioeconomic, highly diverse neighborhood in Duluth, Minnesota. The Grant Community School Collaborative (GCSC), housed in Myers-Wilkins Elementary School, has been building on the strategies of the Community School model for over 15 years. Using the principles of this model, the GCSC has evolved a seamless School Day-Out of School Time approach to providing integrated, community-supported learning experiences that provide high-quality instruction, hands- on experiential learning, an emphasis on multicultural perspectives, and socio-emotional supports.

Community Development, Education, Military, Law Enforcement, and Corrections, Change Management, Collaboration, Networks, and Partnerships, Community Organizing, Implementation, Leadership
E-study | Created: 11/01/2013

Confronting Climate Change: A Teaching Case in Policy Design and Analysis

This case study focuses on decision-making from an applied perspective in a national policy priority area where the issue is salient to the public yet scientific evidence and projections are quite controversial. It simulates policy analysis and examines legislative process through the application of several analytic tools. Tackling climate change threats requires sophisticated policy design, and that design must account for complex scientific modeling and uncertainty about magnitude and timing of negative environmental effects. Such analytic challenges are compounded by lay skepticism and entrenched political and economic conflict from many interest groups. This environment should be understood as limiting options in policy design and shaping legislative outcomes.

Environment, Energy, and Agriculture, Regulation
E-study | Created: 10/28/2013

Collaboration Challenges

A core challenge facing front-line social service providers is how to balance managing caseloads and working with the right partners in the local community in order to resolve complex problems of low-income families. This case highlights the collaborative practices of several local social agencies that serve low-income families in a public housing estate, BB Estate located in Hong Kong. This case intends to capture the struggles of front-line managers working together to resolve low-income families facing multiple problems.

Military, Law Enforcement, and Corrections, Nonprofit and NGO, Poverty, Collaboration, Networks, and Partnerships, Human Resources, Implementation, Network Analysis, Nonprofit Management
E-study | Created: 10/04/2013

Jeremiah Program

This case explores the national scaling efforts of Jeremiah Program, a Minneapolis-based nonprofit. Jeremiah Program is a nationally recognized nonprofit organization whose proven, holistic approach transforms families from poverty to prosperity two generations at a time. The program provides single mothers and their children with a safe, affordable place to live, quality early childhood education, life skills and empowerment training, and support for career-track education. The Program to Scale Worksheet (see associated tools) was created by Julia Jackson with assistance from Anika Walz.

human_services, Nonprofit and NGO, children_andamp;_families, Poverty, Military, Law Enforcement, and Corrections, Change Management, Collaboration, Networks, and Partnerships, Diversity, Human Resources, Nonprofit Management, Program Evaluation, Strategic Planning
E-study | Created: 09/18/2013

The African American Leadership Forum: A 21st Century Social Movement for the Common Good

Although examples of leadership by and of African-Americans abound, relatively few scholars and teachers of leadership focus on the particular characteristics and dynamics of African American leadership -- with the possible exception of civil rights era leadership (Ospina and Foldy, 2009). This case describes a new African American movement that builds on the traditions and accomplishments of African American leadership and responds to developments in African American communities and the U.S. in the post-civil rights era. This e-case also includes an annotated bibliography (see Module 1) that highlights African American leadership as well as the political, economic and social trends that have resulted in concentrated poverty in many urban black neighborhoods.

Community Development, Collaboration, Networks, and Partnerships, Community Organizing, Diversity, Leadership
E-study | Created: 01/01/2013

The Eight Neighbors: A Case Study in Collaboration and Formalization

This case demonstrates most clearly the challenges to starting and sustaining a collaborative partnership.  By examining the different steps that the Eight Neighbors partnership has taken between September 2008 and August 2010, this case also highlights the potential benefits and challenges to tackling community-wide issues with an approach that involves different sectors and a diverse set of stakeholders.

Advocacy/Lobbying, Nonprofit and NGO, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Community Organizing, Decision Making, Fundraising and Development, Leadership
E-study | Created: 01/01/2013

Five Mini-Cases on Ethics in Management

The five mini-cases on ethics in managerial decision-making are intended to portray real life managerial dilemmas in a way that will help students develop frameworks for addressing those dilemmas.

Nonprofit and NGO, Public Sector/Government Agency, Social Services, Urban Planning, Budgeting and Finance, Change Management, Communication, Community Organizing, Decision Making, Economics, Ethics, Human Resources, Leadership, Negotiation and Conflict Resolution, Program Evaluation, Project Management
E-study | Created: 01/01/2013

Advocating for Immigrant Integration: OneAmerica’s Washington New Americans Initiative

Over the past decade, immigrant rights organizations in several states seized the opportunity to shift their advocacy efforts from a narrow focus on reform of the nation’s immigration laws to a broader platform of improved immigrant integration into American society. This meant an expansion of policy focus into all aspects of immigrant life, including education, health care, and employment opportunities.

Advocacy/Lobbying, Nonprofit and NGO, Social Services, Advocacy, Collaboration, Networks, and Partnerships, Communication, Community Organizing, Decision Making, Electoral Politics, Leadership, Strategic Planning
E-study | Created: 01/01/2013

Pineville Hearing & Deafness Center

This case illustrates the struggles of a well established nonprofit to understand its financial position after expanding its real estate and long-term debt just prior to the Great Recession. 

Finance, Nonprofit and NGO, Social Services, Budgeting and Finance, Collaboration, Networks, and Partnerships, Decision Making, Economics, Leadership, Operations Management, Strategic Planning
E-study | Created: 01/01/2013

United or Divided States? U.S.-Mexico Border Simulation

This two-day simulation focuses on the negotiation of controversial and complex issues related to the 2,000-mile border that separates and joins the United States and Mexico as neighbors. Originally designed for an Introduction to Latin American & Latino Studies course, the simulation can also be used in other academic settings to highlight the complexity of international negotiations, to help students identify with a non-U.S. perspective, and/or to showcase the practical and emotional implications of theoretical foreign policy.

Advocacy/Lobbying, International Organization, Military, Law Enforcement, and Corrections, Public Sector/Government Agency, Advocacy, Collaboration, Networks, and Partnerships, Communication, Diversity, Electoral Politics, Ethics, International Development, Leadership, Negotiation and Conflict Resolution
E-study | Created: 12/19/2012

Spatial Thinking: US Local Government System

This video brief provides an introduction to the application of spatial analysis to public affairs issues. This video presents it specifically as a tool to help untangle the complex local government system. In the United States, there are almost 90,000 local governments, including general- purpose local governments such as cities or counties, and special-purpose local governments such as school districts. Their overlapping and adjacent boundaries often make it hard to understand local policy and administrative issues.

Public Sector/Government Agency, Budgeting and Finance, Collaboration, Networks, and Partnerships, Public Management
E-study | Created: 11/29/2012

Heading Home Hennepin

This case highlights the integrative leadership practices of several people and groups that organized the campaign to end homelessness in Hennepin County, Minnesota by 2016. Integrative leadership, as defined by Crosby and Bryson (2010) is the work of integrating people, resources, and organizations into semi- permanent arrangements that bridge multiple boundaries and achieve the common good.

human_services, Nonprofit and NGO, Public Sector/Government Agency, Poverty, Collaboration, Networks, and Partnerships, Decision Making, Human Resources, Implementation, Leadership, Nonprofit Management, Public Management
E-study | Created: 11/29/2012

Implementing the Earned Income Tax Credit at AccountAbility Minnesota

This simulation highlights the leadership and management of a small nonprofit organization, AccountAbility Minnesota, as it grapples with an emerging problem of economic injustice. AccountAbility Minnesota was established in the early 1970s to provide free accounting services to low-income people. Through its tax preparation services, the organization helped individuals to access the Earned Income Tax Credit (EITC), a federal tax credit that rewarded the work of low-income families.

Community Development, Nonprofit and NGO, Poverty, Change Management, Collaboration, Networks, and Partnerships, Community Organizing, Decision Making, Implementation, Network Analysis, Nonprofit Management, Program Evaluation
E-study | Created: 11/29/2012

Reach Out and Read

This e-case focuses on the implementation of an early literacy intervention tool, Reach Out and Read (ROR), a proven model that aligns with doctor and parent goals for a child’s development by introducing appropriate books to children at well-child visits.

Education, Health and Health Care, Nonprofit and NGO, Collaboration, Networks, and Partnerships, Implementation, Leadership, Nonprofit Management
E-study | Created: 11/29/2012

Government Nonprofit Partnerships

This video brief debunks old conceptions of government & nonprofit partnerships and replaces them with a new paradigm. Due to the devolution of government, nonprofits are an important vehicle for service delivery in the United States. This video highlights the dynamic interaction between governments and nonprofits with a quick overview that can be used to start more in-depth conversation.

Nonprofit and NGO, Public Sector/Government Agency, Change Management, Collaboration, Networks, and Partnerships, Nonprofit Management, Public Management
E-study | Created: 11/29/2012

Collaborations

Increasingly people in nonprofits, business, government, and community groups realize that they must collaborate if they are to find lasting remedies to complex shared problems such as homelessness, regional development, and unemployment. This video brief highlights the benefits of cross-sector collaboration for responding to public problems and opportunities. It also notes the disadvantages of collaborating, such as the greater time demands on the partners at the outset of the project.

Community Development, Nonprofit and NGO, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Community Organizing, Leadership, Nonprofit Management, Public Management
E-study | Created: 11/26/2012

Casa de Esperanza

This e-case highlights the leadership and management of a small nonprofit organization through its pursuit of mission critical but underfunded work. Casa de Esperanza is a domestic violence shelter founded in the early 1980s. Originally established to offer culturally-appropriate shelter services to Latina victims of domestic violence, Casa has grown tremendously over the years to include advocacy and systems-change work towards their mission of mobilizing Latinas and Latino communities to end domestic violence.

Advocacy/Lobbying, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Advocacy, Budgeting and Finance, Change Management, Decision Making, Diversity, Leadership, Nonprofit Management, Strategic Planning
E-study | Created: 01/01/2012

The Silver Affair: The Limits of Public Service Discretion

This case presents challenges in linking policy analysis and development to implementation when confronted with conflict from within and without a public organization.  It is appropriate for use in a graduate level public management course and would also work well in a leadership or ethics class.

Environment, Energy, and Agriculture, Media and Marketing, Public Sector/Government Agency, Change Management, Collaboration, Networks, and Partnerships, Communication, Leadership, Negotiation and Conflict Resolution, Program Evaluation, Strategic Planning
E-study | Created: 01/01/2012

Ethics Case: What’s Really Going On?

This case, which was developed from primary sources, highlights the array of competing objectives and political tensions involved in local government administration and ethical public sector decision making. 

Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Communication, Decision Making, Ethics, Leadership, Operations Management
E-study | Created: 01/01/2012

Next Steps for Wyandotte County

This is a complex, multi-dimensional case that forces students to step outside comfortable boundaries in health care, public health, public policy, and community development.

Health and Health Care, Public Sector/Government Agency, Social Services, Collaboration, Networks, and Partnerships, Decision Making, Diversity, Program Evaluation, Strategic Planning
E-study | Created: 01/01/2012

Profile of a Vice-Minister: Leading under Constraints

This case can be used in a graduate level public management and leadership course to allow students to consider different approaches for Vice Minister Quesada in implementing major organizational change and how he handles the pressures upon him as a person and leader. This case can also be used in a leadership and organizational performance course to evaluate Quesada’s restructuring approach in managing rural health implementation and how to monitor and focus attention. Finally, this case could be used in a management course related to international development in the health sector to analyze the complex environment public manager’s face in implementing sweeping organizational changes in the developing world as well as his tactics for dealing with institutional opposition.

Health and Health Care, Public Sector/Government Agency, Change Management, Decision Making, International Development, Leadership, Negotiation and Conflict Resolution, Operations Management, Strategic Planning
E-study | Created: 01/01/2012

Innovating in the Public Health Sector: Republica

This case serves as a basis for class discussion of why good policy ideas might fail to be implemented or taken up on the agenda. Dr. Viau’s perspective allows students to consider the strategic planning and framing necessary in developing, presenting, and advocating a policy idea in a complex environment.

Advocacy/Lobbying, Health and Health Care, International Organization, Advocacy, Collaboration, Networks, and Partnerships, Communication, Electoral Politics, International Development, Leadership, Strategic Planning
E-study | Created: 01/01/2012

Political Strategy for Civil Society in a Strong Regime State: The Pandoran Development Association

This case analyzes the challenges facing PANDA, a private-sector interest group, as they decide how to move forward in a complex political environment. Students must keep in mind the nature of the political regime in Pandora, the various components and goals of PANDA, and the relative positions of other political stakeholders.

Environment, Energy, and Agriculture, International Organization, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Economics, International Development, Leadership, Negotiation and Conflict Resolution, Social Enterprise and Entrepreneurship, Strategic Planning
E-study | Created: 01/01/2011

Holding Teachers Responsible for Failing Schools: The Battle Over Education Reform in Central Falls, Rhode Island

The material on Central Falls is presented chiefly as a ―retrospective case‖ in which an instructor and students can review how the issue of school failure emerged in this community and state, how different actors were mobilized by it, and how the initial impasse between administration and teachers ultimately came to be resolved.

Education, Public Sector/Government Agency, Change Management, Communication, Decision Making, Leadership, Negotiation and Conflict Resolution
E-study | Created: 01/01/2011

Implementing Budget Cuts in the Basic Health Plan: A Case Study

This case exercise will help students learn to:

  1. Scan the environment (internal and external) in which a program operates, and identify the key  players whose support or opposition can support or hinder program implementation;
  2. Recognize some common obstacles in translating a policy decision into a successful program;  and
  3. Think about the use of training as one leverage point in changing a service delivery system.

Health and Health Care, Public Sector/Government Agency, Social Services, Budgeting and Finance, Communication, Decision Making, Ethics
E-study | Created: 01/01/2011

Contracting for Housing and Community Development in the City of New Prospect

This case prompts students to think critically about the costs and benefits presented by each decision option, and choose accordingly, ultimately realizing there may be no “best” option. It teaches students that public values of responsiveness and effectiveness have to be weighed against the value of efficiency gains.

Public Sector/Government Agency, Decision Making, Leadership
E-study | Created: 01/01/2011

Wolf Politics

Through this simulation students will experience the policymaking and implementation process firsthand. “Wolf Politics” is intended for use in a public policy- or environmental policy-oriented course.

Advocacy/Lobbying, Environment, Energy, and Agriculture, Public Sector/Government Agency, Advocacy, Decision Making, Negotiation and Conflict Resolution
E-study | Created: 01/01/2011

Op-Eds: Writing for Social Change

This teaching note characterizes op-eds and discusses a few challenging aspects about initiating op-ed writing such as how to prompt student writers to go beyond a topic to determine a specific issue and finally forge a statement of purpose. This note offers one way for academics to introduce student writers to a prevalent genre in the field of public policy.

Advocacy/Lobbying, Media and Marketing, Communication
E-study | Created: 01/01/2011

COBRA Subsidy Denial Appeals System Implementation: Key Decision Points and Leadership Challenges

This case study will examine the leadership challenges and key decision points in designing a system that did, in fact, facilitate the adjudication over 99 percent of the appeals received within the statutory timeframe of 15 days. It will also discuss how decision-making choices led to the development of new technologies and intra-agency collaboration that will be carried into the future to further improve services to the public.

Public Sector/Government Agency, Budgeting and Finance, Collaboration, Networks, and Partnerships, Decision Making, Leadership, Operations Management, Project Management, Regulation
E-study | Created: 01/01/2011

The Billion Dollar Week

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

Public Sector/Government Agency, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Decision Making, Leadership, Project Management
E-study | Created: 01/01/2011

Implementing a High Risk, High Priority, and High Visibility Program in a Decentralized Organization: A Case Study of the U.S. Fish and Wildlife Service

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

Public Sector/Government Agency, Change Management, Decision Making, Leadership, Operations Management, Project Management, Strategic Planning
E-study | Created: 01/01/2011

Transit Funding Under the American Recovery and Reinvestment Act of 2009: Key Decision Points and Leadership Challenges

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

Public Sector/Government Agency, Transportation, Change Management, Communication, Decision Making, Leadership, Operations Management, Project Management
E-study | Created: 01/01/2011

The American Recovery and Reinvestment Act Sections 1602 and 1603: Providing Federal Support for Energy and Housing through Direct Cash Payments in Lieu of Tax Credits

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

Finance, Public Sector/Government Agency, Social Services, Urban Planning, Budgeting and Finance, Change Management, Community Organizing, Decision Making, Project Management, Regulation
E-study | Created: 01/01/2011

Managing Organizations in Unusual and Uncertain Conditions: The Environmental Protection Agency’s Recovery Act Stewardship Plan

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

    Environment, Energy, and Agriculture, Public Sector/Government Agency, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Communication, Decision Making, Leadership, Operations Management, Project Management, Regulation
    E-study | Created: 01/01/2011

    Build America Bonds: Implementing an Efficient and Effective Subsidy for State and Local Borrowers

    This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

    Finance, Public Sector/Government Agency, Budgeting and Finance, Change Management, Economics, Project Management, Regulation
    E-study | Created: 01/01/2011

    U.S. Department of Housing and Urban Development Place-Based Reporting

    This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

    Public Sector/Government Agency, Urban Planning, Budgeting and Finance, Change Management, Decision Making, Electoral Politics, Leadership, Operations Management, Project Management, Regulation
    E-study | Created: 01/01/2011

    The American Recovery and Reinvestment Act: Serving America’s Veterans

    This report is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

    Public Sector/Government Agency, Social Services, Budgeting and Finance, Change Management, Decision Making, Leadership, Operations Management, Project Management, Regulation
    E-study | Created: 01/12/2010

    Making Ends Meet: Barton Family Case Study

    This case is based on a number of family obstacles; poverty, addiction, teen pregnancy, neglect, adolescent risk-taking, and others. The case also supports learning of human growth and development in the context family circumstances and surroundings.

    Social Services, Decision Making
    E-study | Created: 01/01/2010

    Integrated Management Curriculum Final Summary and Review PowerPoint Presentation

    The final summary and review PowerPoint presentation for week 30 of the Integrated Management Curriculum.

    E-study | Created: 01/01/2010

    Integrated Management Curriculum Part 1 Summary and Review PowerPoint Presentation

    The Part 1 summary and review PowerPoint presentation for week 10 of the Integrated Management Curriculum.