E-study | Created: 08/24/2021

Government for Citizens: Managing Interministerial Conflicts in E-Government Implementation

Beginning in the 1980s, South Korea became recognized around the world for many successful rollouts of e-government initiatives. This case study analyzes the Government for Citizens (G4C) project, an e-government program that aimed to streamline civil application procedures by providing citizens with online, integrated, one-stop services. The G4C project encompassed the functions and systems of several ministries and agencies. Unlike many of its predecessors in South Korea, however, the project’s rollout led to serious interministerial conflict and tension, which in turn fell into the lap of the Special Commission on E-Government Korea. This case study illustrates the G4C project’s processes and outcomes by focusing on the role of the Special Commission on E-Government Korea and the decision dilemmas the Commission encountered while facilitating effective coordination. Studying this case can help students understand key problems and challenges public managers are likely to confront when executing e-government initiatives that involve multiple stakeholders. Analysis of the case should focus on how intergovernmental conflicts can be managed and resolved appropriately and how fragmented e-government policies can be integrated across ministries. Students can identify relevant stakeholders, their distinct interests, and their priorities before making recommendations about how to coordinate a variety of needs and values while promoting collaboration between agencies.

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