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  • UW Evans School

E-study | Created: 08/24/2021

Government for Citizens: Managing Interministerial Conflicts in E-Government Implementation

Beginning in the 1980s, South Korea became recognized around the world for many successful rollouts of e-government initiatives. This case study analyzes the Government for Citizens (G4C) project, an e-government program that aimed to streamline civil application procedures by providing citizens with online, integrated, one-stop services. The G4C project encompassed the functions and systems of several ministries and agencies. Unlike many of its predecessors in South Korea, however, the project’s rollout led to serious interministerial conflict and tension, which in turn fell into the lap of the Special Commission on E-Government Korea. This case study illustrates the G4C project’s processes and outcomes by focusing on the role of the Special Commission on E-Government Korea and the decision dilemmas the Commission encountered while facilitating effective coordination. Studying this case can help students understand key problems and challenges public managers are likely to confront when executing e-government initiatives that involve multiple stakeholders. Analysis of the case should focus on how intergovernmental conflicts can be managed and resolved appropriately and how fragmented e-government policies can be integrated across ministries. Students can identify relevant stakeholders, their distinct interests, and their priorities before making recommendations about how to coordinate a variety of needs and values while promoting collaboration between agencies.

Public Sector/Government Agency, Technology, Collaboration, Networks, and Partnerships, Decision Making, Policy Analysis/Policy Process
$3.00 Non-member price
E-study | Created: 08/24/2021

The Future of Telemedicine? Policy and Regulatory Debates in South Korea

This case explores the politics surrounding the South Korean government’s attempts to promote telemedicine projects in the 2010s. It provides the conflicting perspectives of two main actors: the Korean Ministry of Health and Welfare (KMHW) and the Korean Medical Association (KMA). The KMHW sought to expand the use of telemedicine projects to reduce regional healthcare disparities and promote job creation and economic growth in relevant industries. The KMA and other interest groups opposed the KMHW’s efforts. The KMA was concerned that the expansion of telemedicine would diminish healthcare quality, spark disagreements over policies and regulations, and cause financial harm to some health care providers.

Health and Health Care, Negotiation and Conflict Resolution, Regulation
$3.00 Non-member price
E-study | Created: 08/09/2021

School Resource Officer Crisis at Tolman High School

In October 2015, the City of Pawtucket, Rhode Island faced a crisis. During an after-school confrontation at Tolman High School, a School Resource Officer (SRO) grabbed a student and flipped him over in front of a crowd of students and staff. A classmate recorded the incident on his cell phone, and it quickly went viral on social media before a national audience. The case study describes the implementation of the SRO program in Pawtucket, the incident itself, and its aftermath. This crisis unfolded in the age of social media, illuminating new challenges not seen in the past. Relevant stakeholders included school and city officials, teachers, students, and community organizations. The case gives students the opportunity to analyze the actions of different stakeholders during a time of heightened tensions and widespread publicity. This case aims to teach students about the management of a high-profile crisis. They will have the opportunity to analyze the actions of different stakeholders, including school and city officials, teachers, students, and community organizations. Skills taught include crisis communication, decision making, and leadership. The case is appropriate for graduate and executive level courses in education, communication, and leadership

Children and Families, Equity and Diversity, Military, Law Enforcement, and Corrections, Communication, Decision Making, Leadership
$3.00 Non-member price
E-study | Created: 12/01/2020

The Family Support Initiative: Managing to Impact Change

Justice Christine Cahill (ret.) transplanted the FSI project from the University of Michigan Law School for implementation in King County, WA, by her organization, the Child Justice Advocacy Center (CJAC), which focuses on child welfare issues. Externally, the FSI relies on authorizers and referral partners with widely varying interests to refer cases and cooperate in addressing clients’ legal needs. Organizationally, the FSI is managed by Jennifer Clancy of the CJAC, which also employs and houses the social worker. Other project partners – the Washington Justice Center and the Parent Support Association – employ the remaining team partners and contract their services to the FSI project. Internally, the multi-disciplinary aspect of the team brings together professions not accustomed to collaboration to address and manage clients’ legal issues.

Jennifer Clancy, Project Director for the CJAC and protagonist of this case, implemented and supervises the project. As we meet Clancy, two social workers, two attorneys, and one parent ally have left the project in its short two-year history – a turnover rate of 167 percent. Upon the most recent departure, Clancy faces the decision to shut down the time-limited pilot or reengage stakeholders and modify aspects of governance and management to address deficiencies in communication and accountability that are impacting staff performance, engagement and satisfaction.

Public Sector/Government Agency, Social Services, Advocacy, Collaboration, Networks, and Partnerships, Communication, Decision Making, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 11/13/2020

Air Quality Management Policy in South Korea: Blind Men and the Elephant

This case depicts the policy challenges and strategies of Mi Young Hong, the Director of the Air Pollution Control Department in South Korea’s Ministry of the Environment (MOE). Hong encounters various obstacles and opportunities as she design and enforce air quality regulations that directly affect the life and health of citizens. As students read, they will gain a concrete understanding of the possibilities as well as the frustrations that inevitably come with managing a controversial government agency in a political environment.

Advocacy/Lobbying, Environment, Energy, and Agriculture
$3.00 Non-member price
E-study | Created: 02/13/2020

Privatization and Performance in Northern California’s Battle with the Opioid Epidemic

Privatization and Performance in Northern California's Battle with the Opioid Epidemic is a single, comprehensive case study that examines administrative efforts to combat opioid drug abuse in Northern California. In response to rising opioid addiction and drug overdose deaths, coupled with state-level mandates for local areas to provide drug treatment options, county administrators in Northern California pursue a regional consortium offering treatment services through contracted arrangements with private sector providers, known as the Nor Cal Rehabilitation Services Consortium(NCRC). Although based upon real-world events, various aspects of administrator names and titles, agency characteristics, and caseload details are fictionalized and curated for classroom activity and assessment. The broad purposes of the case revolve around identifying and developing central aspects of public administration research methods, program evaluation, and performance management. To this end, the case study and teaching plan center on creating a comprehensive evaluation design, including developing various components such as research questions, logic models, sampling and data collection approaches, and data analysis techniques. This case relates to timely administrative issues that are occurring within municipal and county-level health and human service departments across America.

Health and Health Care, Public Sector/Government Agency, Social Services, Change Management, Collaboration, Networks, and Partnerships, Program Evaluation, Quantitative Methods
$3.00 Non-member price
E-study | Created: 11/14/2019

Managerial Challenges of Digital Government Projects in Urban Government: Department of Parking Management in the Gangnam District

The Gangnam district government in the City of Seoul, South Korea, faced a challenge all too familiar to urban governments around the world: growing parking demand and a corresponding shortage of parking spaces. As the gap between parking service demand and parking space supply increased, the Department of Parking Management (DPM) in the Gangnam district government dealt with an increasing number of illegally parked vehicles in residential and commercial areas as well as on public streets. Illegally parked vehicles generated not only terrible traffic, but also complaints from different citizen groups, such as drivers who received parking tickets and residents and business owners who could not use their assigned parking spaces when needed. Facing these citizens’ complaints about illegal parking, Mr. Joo, head of the DPM, adopted new digital technologies (e.g. online parking payment systems, GIS/GPS-equipped parking enforcement vehicles) to provide timely and effective responses to such complaints. The DPM’s adoption of new digital technologies, however, created other challenges. Once the new technologies came online, Mr. Joo and his team struggled to balance improving the performance of new technology-enabled parking services with promoting citizen end users’ participation in the development of online parking services and managing resistance from parking employees concerned about the potential use of the new digital technologies to directly monitor their work.

Advocacy/Lobbying, Nonprofit and NGO, Change Management, Economics
$3.00 Non-member price
E-study | Created: 01/17/2019

Conflict Management using Public Participation GIS (PPGIS): Locating Undesirable Public Facilities in South Korea

This case study will help students to learn comparative analytic perspectives and conflict management using an innovative approach. It helps students understand the use of the Public Participation Geographic Information System (PPGIS) method as a scientific and systematic tool for participatory governance to reduce conflict in allocating undesirable facilities.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Urban Planning, Decision Making, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 11/05/2018

Strategic Human Resource Management in Local Government: The Case of Goyang’s Preferred Appointment System

Through a new human resources approach, the city of Goyang, South Korea was able to provide clear and fair career opportunities for its employees. This case study will help students understand the conditions and requirements necessary for the adoption and implementation of strategic HR practices in local governments.

Public Sector/Government Agency, Technology, Human Resources
$3.00 Non-member price
E-study | Created: 11/05/2018

Missing and Runaway Person Search through Information Sharing across Government Agencies in South Korea: A Case of Interagency Collaboration

As an example of interagency collaboration, this case allows students to think further about feasible and sustainable conditions of interagency collaboration where a collaboration network should evolve as government agencies learn more about its possibilities and challenges, and be continuously refined based on emerging demands and changing environments.

Public Sector/Government Agency, Social Services, Change Management, Collaboration, Networks, and Partnerships, Leadership
$3.00 Non-member price
E-study | Created: 10/03/2018

For the Birds

This case describes how Amanda Fellows, a newly hired Environmental Specialist with limited experience in the electric utility environmental sector, exercised leadership within a shifting authorizing environment in which integral relationships were strained and the organization’s culture was not focused on environmental excellence.

Environment, Energy, and Agriculture, Decision Making
$3.00 Non-member price
E-study | Created: 10/03/2018

The Future of Manned Spaceflight in the United States

There are five major learning objectives in this case: asset specificity, agency theory, stewardship theory, market management, and contracting for high-stakes, costly mega-projects. The case enables instructors to lead students through discussions of these topics by offering a retrospective view of several elements of the space industry in different time periods: development and operation of the Space Transportation System (STS, also known as the Space Shuttle), development of a commercial market for space technology, and issues facing NASA at the time it retired the STS.

Public Sector/Government Agency, Technology, Decision Making
$3.00 Non-member price
E-study | Created: 08/01/2018

North Point, Maine Police: Tackling Organizational and Community Issues

Chief Kelly Bloom walked into his office to find the North Point Press on his desk with an oddly familiar story on the front-page – the leaked memo he had just sent out to his command staff yesterday. This case will help students to develop problem identification, potential solution development, and reflection skills.

Military, Law Enforcement, and Corrections, Change Management, Communication, Strategic Planning
$3.00 Non-member price
E-study | Created: 03/01/2018

Fostering Success? An Equity Initiative Goes Sideways

Fostering Success launched an equity initiative to meet its ambitious goal of high school graduation parity in the surrounding county. A consultant led the agency through several required trainings and in starting an Equity Team. 

Equity and Diversity, Nonprofit and NGO, Social Services, Change Management, Communication, Decision Making, Diversity, Human Resources, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 02/05/2018

Managing a Controversial Ballot Campaign: The Charter School Initiative in Washington State

This case is useful in an educational policy class, undergraduate level policy course, or graduate public policy courses in which students are learning about how stakeholder mapping and advocacy coalitions can help with managing the policy agenda.

Advocacy/Lobbying, Advocacy
$3.00 Non-member price
E-study | Created: 02/01/2018

U-PASS: A Fare Deal for Students?

This case allows students to imagine themselves within the role of a representative and decision maker carrying out a policy design process in a highly-sensitive and challenging economic and political environment.

Transportation
$3.00 Non-member price
E-study | Created: 05/01/2017

Community Building Policy in Seoul, South Korea

By 2011, Korean society suffered from pervasive social disorder, including a high suicide rate, troubled schools, murder and other crime, deepening unemployment and poverty. As a policy response to these serious social ills, Seoul’s Mayor Park Won-soon offered community building as a solution to the problems, moving away from government-directed uniform solutions to citizen-led solutions.

Nonprofit and NGO, Urban Planning, Community Organizing
$3.00 Non-member price
E-study | Created: 01/01/2017

The Bedford Falls Academy Charter School

Executive Director Lundberg has a new five-year contract, but must deal with a board that is divided over the use of the school’s land, only a small portion of which is actually needed for the school’s facilities. A showdown is brewing...

Education, Finance, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Decision Making, Social Enterprise and Entrepreneurship, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2017

Essential Services at Risk: How Can the Corvallis Crisis Line Survive?

This case follows an ongoing leadership challenge within a small volunteer-dependent non-profit crisis support organization called the Corvallis Crisis Line (CCL), and the impact of poor management on vulnerable agencies. The Corvallis Crisis Line is an anonymous crisis phone line staffed by volunteer community members who participate in extensive training around active listening, appropriate intervention, and service referral for local community resources. The primary protagonist in this case is the current acting Board President and former long-time volunteer of CCL, Charles Bowden, who is working to maintain consistency and leadership for the organization after a series of poor hiring decisions made by the former board.

The case enables classroom discussion and analysis of volunteer and personnel management, authorizing environments, the effect of poor decision-making, and how community partnerships can impact small organizations. Courses focused on organizational performance, human resources management, program administration, and strategic communication can utilize this case. Students can richly explore mapping and analyzing authorizing environments, professional relationship dynamics, and bridging communication challenges.

The case is based on real events at a real organization. All names and locations have been changed to protect the privacy of those involved.

Nonprofit and NGO, Social Services, Change Management, Communication, Decision Making, Human Resources, Leadership, Negotiation and Conflict Resolution, Program Evaluation, Project Management
$3.00 Non-member price
E-study | Created: 01/01/2017

Devising State Policy on Compact Fluorescent Lamps

CFLs pose potential environmental, health, and safety risks, but are a necessity. What do we do about products, or practices, that have obvious benefits and yet also pose some risks? What is “acceptable risk” in a democratic society? And who decides?

Environment, Energy, and Agriculture, Health and Health Care, Public Sector/Government Agency, Technology, Change Management, Collaboration, Networks, and Partnerships, Decision Making, Negotiation and Conflict Resolution, Regulation
$3.00 Non-member price
E-study | Created: 01/01/2017

Labeling Nanotech in Food

Should the consumer have the "right to know", or are nanotech food labels unnecessary and unhelpful? 

Environment, Energy, and Agriculture, Health and Health Care, Media and Marketing, Nonprofit and NGO, Public Sector/Government Agency, Social Services, Technology, Budgeting and Finance, Change Management, Decision Making, Economics, Electoral Politics, Ethics
$3.00 Non-member price
E-study | Created: 01/01/2017

Bicycling and Coast City

After 5 cyclist fatalities in 16 months, city leaders decided something needed to be done.

Health and Health Care, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Communication, Decision Making, Economics, Negotiation and Conflict Resolution, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2017

Combat and Collaboration in Seattle’s Historic Minimum Wage Debate

This E-PARCC award-winning case chronicles Seattle’s effort in 2014 to become the first major city in the country to pass a law raising its minimum wage to $15 per hour. It’s told from the perspective of protagonist Ed Murray, the newly elected Mayor of Seattle who attempts to broker a deal by assembling a large and diverse committee of affected stakeholders to write the law.

Advocacy/Lobbying, Media and Marketing, Public Sector/Government Agency, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Communication, Decision Making, Diversity, Economics, Human Resources, Leadership, Negotiation and Conflict Resolution, Operations Management
$3.00 Non-member price
E-study | Created: 01/01/2016

Mission Capacity Achieved (Readiness) & Life Cycle Cost Analyses for Fighter Aircraft F-XX Fleet

Learning objectives for this case exercise are: 

1. To provide the students with a decision support tool to support the discussion of trade-offs between readiness/mission capacity achieved (MCA) and LCC when making large-scale capacity investment decisions in the public sector, 

2. To develop and support a proposal for cost reduction or mission capacity improvement with quantitative analysis, 

3. To understand the sensitivity of capital investment decisions to the capital discount rate selected when computing the net present value (NPV) of the LCC, 

4. To understand the trade-off between cost risk (probability that the LCC will exceed a certain budgeted threshold value) and readiness risk (probability that MCA will fall below a mission-planning threshold). 

Military, Law Enforcement, and Corrections, Public Sector/Government Agency, Budgeting and Finance, Decision Making
$3.00 Non-member price
E-study | Created: 08/01/2015

Building a Dialogue around Race to Change Political Institutions, the City of Seattle Starts the Race and Social Justice Initiative

Mayor Nickels had a simple goal: he wanted to try to end all forms of racism in the workforce and the city. The city of Seattle, however, was 70% white and like many cities across the United States, had a history of explicitly racist policies and practices.

Equity and Diversity, Public Sector/Government Agency, Social Services, Urban Planning, Community Organizing, Diversity, Ethics
$3.00 Non-member price
E-study | Created: 06/16/2015

Mapping Environments for Managerial Leaders

This piece proposes mapping as one way to generate frames that contribute to situational awareness. It presents a collection of maps that illustrate visual methods to simplify the environment and clarify distinct dimensions and relations among actors that influence purposive judgment. Mapping clarifies and organizes the dynamic world of actors linked to achieving purpose or mission.

Public Sector/Government Agency, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2015

The Case of the South Park Bridge: Infrastructure Concerns and Community Resilience in Seattle

“We are tired of being marginalized. We are tired of being the last community to get anything, to receive anything, to be spoken to, to be asked about, to be taken care of” - South Park resident. How will county officials navigate the controversial closure of the South Park Bridge?

Transportation, Urban Planning, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing
$3.00 Non-member price
E-study | Created: 01/01/2015

Rescuing Search and Rescue: A volunteer rescue organization’s struggle with internal tension and the path to organizational competency

This case allows students to learn about organizational change, teamwork, and capacities by providing an enthralling scenario, which provides opportunities to discuss ways to lead organizational change, how teamwork can be an integral and fundamental part of an organization, and ways to identify, expand, and prioritize organizational capacities. “Rescuing Search and Rescue” should be taught near the beginning of the course.

Public Sector/Government Agency, Change Management, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2015

Leading Process Improvement at Motebang Hospital

This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority.

Health and Health Care, Social Services, Decision Making, Program Evaluation
$3.00 Non-member price
E-study | Created: 01/01/2015

A New System for the Office of Child Welfare

This fictional collage is based on actual incidents and situations observed by the author in human service agencies in different jurisdictions. The case has been taught in a course broadly concerned with the development of information systems for government and nonprofit organizations. The course approaches the topic from three perspectives: 1. The systems thinking tradition; 2. Principles of data architecture; 3. Challenges of software development methodology.

Nonprofit and NGO, Public Sector/Government Agency, Social Services, Technology, Change Management, Operations Management, Project Management
$3.00 Non-member price
E-study | Created: 01/01/2015

Another Cheating Scandal—But This Time It’s Not The Students

This case study presents the instructor with a wide range of topics to which the case can be applied and around which it can be used as a basis for discussion such as: ethics, public policy, administrative law, citizen participation in local governance, public human resource management, intergovernmental relations, governmental budgeting, organizational behavior, and research methods.

Education, Public Sector/Government Agency, Budgeting and Finance, Collaboration, Networks, and Partnerships, Decision Making, Ethics, Human Resources, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2015

NEMO: Addressing Organizational Turmoil and Malaise

This case's key focus is on the management of personnel and systems and building program capacity within the constraints of a bureaucratic agency. 

International Organization, Project Management, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2015

23andMe: The Business and Ethics of Personal Genetics Testing

This case describes the founding and growth of 23andMe, uptake of its services, questions raised by medical experts about the associations made in its tests, and regulatory issues raised in Congressional hearings and by the FDA. 

Health and Health Care, Ethics
$3.00 Non-member price
E-study | Created: 01/01/2015

A Harborview Ebola Scenario

Two potential Ebola patients have just arrived at the Harborview Medical Center in Seattle. Go through this Case and corresponding Role Playing Exercise to make reccomendations for how each stakeholder should interact in this situation.

Health and Health Care, Decision Making
$3.00 Non-member price
E-study | Created: 01/01/2015

Investigating David Baltimore and Thereza Imanishi-Kari

In the course of a series of investigations into scientific fraud and misconduct involving Nobel laureate David Baltimore and research scientist Thereza Imanishi-Kari, new policies were established in the United States and internationally. The case asks whether Baltimore should resign as president of Rockefeller University. His short tenure had been rocked by controversy over allegations concerning a publication from 1986 in the leading journal, Cell. Although Baltimore himself was never accused of misconduct or data manipulation, investigations into the underlying data led to questions about his role as co-author.

Health and Health Care, Ethics
$3.00 Non-member price
E-study | Created: 01/01/2014

The Challenging Road to Sustainable Waste Management in Metro Manila: The Case of Payatas

The overarching goal of this case is to step away, for a moment, from Payatas and comprehend the challenges of urban waste management in developing countries. These public health, environmental, and management problems are caused by various factors which constrain the development of effective solid waste management systems. With this mindset, students should be able to discuss how Payatas was able to overcome technical, financial, institutional, economic, and social constrains. 

Environment, Energy, and Agriculture, International Organization, Nonprofit and NGO, Public Sector/Government Agency, Transportation, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Electoral Politics, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2014

Esperanza Healthy Families: Strategic Program Development for a New Nonprofit

In this role-play exercise, students will decide how to allocate operational funds to implement programs. Programs should be aligned with mission and organizational goals set by the board of a new health oriented nonprofit. Each group has three roles – an Executive Director, a Nutrition Program Director and a Sports Program Director. The Executive Director will seek input from program directors about how to spend money, but makes the final decision about how to allocate funds.

Health and Health Care, Nonprofit and NGO, Communication, Decision Making
$3.00 Non-member price
E-study | Created: 01/01/2014

Baltimore: A Case Study in Sustainable Economic Development

This case addresses issues of economic development for urban renewal in the post-industrial city of Baltimore. It focuses on commercial real estate development as one policy tool and stimulates readers to develop their own conclusions about its success.

Education, Environment, Energy, and Agriculture, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Economics, Electoral Politics, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2014

The Ratings Challenge: Competition and Opportunity in the Nonprofit Information Marketplace

The marketplace for information on nonprofits is growing. It involves competition for donor attention as well as for nonprofit participation. This variety of systems can be quite confusing, leading nonprofits and donors alike to wonder: What would be the most effective system? What kind of information do donors really want, and what kind of system would lower the barriers to nonprofit participation?

Nonprofit and NGO, Advocacy, Communication, Fundraising and Development
$3.00 Non-member price
E-study | Created: 01/01/2014

The Importance of Network Administrative Organizations (NAOs) in Social Service Implementation: A National Nonprofit Manages an Assortment of Federal Programs in a Rapidly Changing Environment

This case demonstrates the complexity of and challenges to managing contracted social service networks. It can be used in undergraduate or graduate nonprofit and public management courses. This case can also be used to supplement discussion of the following topics: federal government devolution of service production and the emergence of the Hollow State; nonprofit utilization of government funding; mission driven management; network management; networks with diverse stakeholders; and geographically dispersed networks.

Nonprofit and NGO, Public Sector/Government Agency, Collaboration, Networks, and Partnerships
$3.00 Non-member price
E-study | Created: 01/01/2014

Loyalty, Ethics and "Whistle Blowing": Confronting Corruption in the Volatile World of Law Enforcement

This ethics-related case focuses on documented corruption in a county sheriff’s department. It is well suited for use with the traditional discussion question approach or for use as a Case Analysis exercise or assignment.

Military, Law Enforcement, and Corrections, Ethics
$3.00 Non-member price
E-study | Created: 01/01/2014

Rare Circumstances: Medupi and Multilateral Coal Finance in an Age of Sustainable Development

This case should first get students to think about the multifaceted nature of sustainable development decisions and assess the various constituencies and incentive structures involved. Second, the case raises some counterintuitive questions and encourages students to challenge their preconceived ideas. Lastly, after reading the case, students should be able to discuss the role that energy plays in economic growth and sustainable development.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Budgeting and Finance, Economics, International Development, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2014

Nairobi: Fighting Blackouts in a Growing Urban Center

This case presents a macro view of the decision-making process that Kenya’s Ministry of Energy underwent to address recurrent blackouts in Nairobi specifically, and the remainder of Kenya, generally.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, Electoral Politics, International Development
$3.00 Non-member price
E-study | Created: 01/01/2014

Hiring a Sustainable Development Specialist: Diversity and Pre-Screening Applicants with the Use of a Google Search

As the director of the economic development division, you have been charged with selecting a new sustainable development specialist. How can you bring in new ideas and energy to your department?

Equity and Diversity, Public Sector/Government Agency, Decision Making, Diversity, Ethics, Human Resources
$3.00 Non-member price
E-study | Created: 01/01/2014

Which Way Does the Wind Blow? Wind Power Investment and Development in Mexican Cross-Border Communities

This case study explores the various dimensions and challenges of developing Baja California state’s first wind farm and illustrates the energy dilemma faced by a region experiencing high electricity costs due to climate, detachment from the national grid, and an incompatible national energy regulatory structure. The case addresses multiple pillars of sustainability.
 

International Organization, Nonprofit and NGO, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, International Development, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

The Curitiba Solution?

This case explores the Brazilian city of Curitiba in its pursuit of sustainability through urban planning and development, referencing flood management control, recycling programs, and bus rapid transit specifically.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

The Singapore Smart Strategy – Deploying Smart Grids through Intelligent Energy Systems (IES)

This case focuses on the Singaporean government’s strategy for implementing smart grid technology as a means to further empower its energy dependent modern economy. The Intelligent Energy System (IES), a Singaporean government led smart grid pilot project, can be seen as a part of a long term urban development plan to: invest in critical energy infrastructure ahead of demand to make markets more efficient, open new areas for economic development, and strengthen the energy security. This case discusses the rationales behind the IES project, the government’s aspiration to be a ‘sustainable living lab’ in a global context, and its implications for other countries and megacities. As a city-state Singapore has similar capacity and significance of megacities that are progressively seen as substantial economies by themselves able pursue individual infrastructure development towards sustainability with global impacts.

Environment, Energy, and Agriculture, Transportation, Urban Planning, Budgeting and Finance, Economics, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2014

City From Scratch, Gujarat International Finance Tech-City: A Public-Private Partnership

Mr Modi, Indian PM candidate, leads the development of GIFT, a smart city and global finance hub with high quality of life and green infrastructure. Success for the GIFT PPP means balancing private and public interests.  Built from scratch, GIFT must attract industry and people to be sustainable.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Collaboration, Networks, and Partnerships, Community Organizing, Economics, International Development, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2014

The Regional Environmental Center: A Case Study in Regional Solutions to Cross-Boundary Water Issues

The case is designed to highlight the role of the REC in addressing cross-boundary water issues in two specific projects and to discuss the reasons why the organization has taken the role of intermediary and secretariat, as opposed to taking on more of an action-oriented role. The most important lesson the readers should glean from this case is that cross-boundary sustainability issues require more process-based approaches than cases where just one city or country is involved. The text box on the Pilot Harju Sub-river Basin Project in Estonia should spark discussion regarding these differences.

Further, the stakeholders’ perceptions of an issue are extremely important and contribute to the success or failure in resolving the problem. From Bulgaria’s perspective, the Timok River degradation was seen primarily as a Serbian problem. As a result, the onus to complete the project fell almost entirely on Serbia. In addition, because the mining industry was responsible for most of the point-source pollution of the Timok River Basin, the problem was seen as a mining issue. When the project ended, no other stakeholders came forward to continue to seek solutions. The Drina River pollution, on the other hand, involved three countries, several cities, and many local communities, all of whom had a stake in managing waste and keeping the river clean. Even when the initial project was terminated, other international actors, such as the World Bank and Oxfam, deemed the issue significant enough to initiate projects on their own.

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Collaboration, Networks, and Partnerships, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

Replication of Sustainable Cities

This case study examines the structure of an organizational network as a way to create cities resilient to climate change. It take a look at the Asian Cities Climate Change Resilience Network and presents different methods used to create network sustainability specifically how the network planned to replicate its work from city to city and from country to country. This replication process is essential to ACCCRN's model of success and depends on organizations functioning at the local, country, and regional levels.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Urban Planning, International Development, Leadership, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2014

Modern Muslim Movement: The Jakarta Monorail

This case is designed to illustrate the challenges associated with urban infrastructure development as they relate to the transportation sector and public-private partnerships (PPPs). Jakarta’s monorail provides an excellent example of the trials and tribulations facing decision makers in this context. Resolving infrastructure logjams in developing countries is messy: local institutions cannot always manage a transparent and competitive bidding process, while the range of bidders is constrained by the existing vested interests in the public and private sectors. The prospects for a sustainable solution may be limited in this context. However, in a difficult business environment, certain PPP structures can still succeed with strong government support and a robust risk mitigation strategy. Given all of the complexity in developing countries, strong political leadership and the strategic alignment of actors and interests can produce results, imperfect as these results may be. For now, Mr. Soeryadjaya’s eagerness to tap into Jakarta’s infrastructure market and public support for public transit have placed the monorail project on solid ground.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, Electoral Politics, International Development, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

Public Transit in Abidjan: SOTRA’s Post-Conflict Crisis

This case explores the incentives guiding a P3 transit company in Abidjan, Cote d’Ivoire after the government (its primary stakeholders) collapses. As a main tool for post-conflict recovery, the company attempts to address growing needs around public transit as well as its own financial setbacks. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Fundraising and Development, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

Unconventional Growth: Addressing Urban Development Challenges in a 21st Century Boomtown

Technological advances in hydrofracturing have spurred an oil drilling frenzy around the town of Willston, ND. The community has seen it all before: oil executives arrive, drill, make promises about community development, but leave the town with nothing in the end. Will this boom be different?

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Electoral Politics, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

Finding a Viable Solution to Haiti’s Energy Crisis

This case examines the development challenges facing Haiti’s energy industry in the wake of the 2010 earthquake.  A top policymaker considers environmental, social, and economic factors to determine whether liquefied natural gas (LNG) imports could solve the country’s electricity problems. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, International Development
$3.00 Non-member price
E-study | Created: 01/01/2014

Dhaka Down the Drain: Water and Flood Management in Dhaka

This case study addresses issues related to water, sanitation, institutional capacity building, and storm water drainage. It analyzes efforts by the World Bank and DWASA to improve storm water drainage, institutional performance, and sewerage systems in Dhaka.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2014

Qatarstrophe or Success? The 2022 World Cup in Qatar

This case study explores the various dimensions and challenges surrounding the 2022 World Cup in Qatar. The case emphasizes multiple pillars of sustainability. 

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Community Organizing, Economics, Electoral Politics, International Development, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

The Colombo Port Expansion Project: Can a rising tide lift all boats?

This case urges the reader to consider the links between the competing priorities of sustainable development, infrastructure, and globalization using the Colombo Port Expansion Project (CPEP) as an example.

Nonprofit and NGO, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, Electoral Politics, Human Resources, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

In New Delhi, No Place to ‘Go’

This case study focuses on the rollout of an ambitious bio-toilet initiative by the CEO of one of New Delhi’s civic bodies to tackle the problem of poor sanitation in the city’s slums. Many competing and complex factors come into play when attempting to develop new infrastructure at scale.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, Electoral Politics, Human Resources, International Development, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2014

The Yellow Dragon and the Great Green Wall: Combating Desertification in Northern China

This case looks at sustainability and suitability of large-scale ‘green’ tree planting efforts in combating desertification, sandstorms, and air quality issues in urban China. Case focuses on progress in Zhangbei County to examine local implementation of national environmental projects.  

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Budgeting and Finance, International Development
$3.00 Non-member price
E-study | Created: 01/01/2014

Jakarta Under Water: Keeping Riverside Communities and the Rest of the City Dry

This case study explores flood management in Jakarta and its implications on the affected communities. The case highlights issues related to the role of key decision makers, hard and soft infrastructure solutions, interagency coordination, and mitigating the risks of resettlement. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Urban Planning, Community Organizing, Economics, Human Resources, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

São Paulo’s Water Scarcity: 45 Days ‘Til Empty

Changes in São Paulo’s rainfall patterns and increased usage from growing urbanization have greatly stressed water availability. Historically low dam levels in the Cantareira system have prompted calls for the government to ration water, however the upcoming elections have compelled the government to pursue other demand and supply side options. With the 2014 World Cup approaching its opening in São Paulo, the government faces both local and international pressure to alleviate its scarcity issues permanently, with a few financial and political costs as possible. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Electoral Politics, Human Resources, International Development, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

Regularization of Illegal Electricity Consumers: Non-Technical Loss Rates in Rio de Janeiro

This case provides an overview of the challenges facing the electricity sector in Rio de Janeiro, Brazil, and explores various strategies implemented by Rio’s main electricity provider to overcome high non-technical loss rates.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Community Organizing, Economics, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

Maboneng: Place of Light. A Case Study in Urban Regeneration in Johannesburg, South Africa

This case study uses the Maboneng Precinct, a mixed-use creative hub in downtown Johannesburg, to understand better the role of a private sector developer in urban development and to explore the concepts of urban regeneration, gentrification, and sustainability. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Community Organizing, Economics, Human Resources, International Development, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

Cities in Flux: Urban Redensification in Detroit and Guangzhou

The central theme of this case study is that cities facing drastically distinct development challenges may still pursue similar sustainable solutions. In pursuing the same objective of re-densification, the cities are considering similar strategies: rezoning and redefined land use, enhanced public transportation, and green urban infrastructure, to name a few. This case ends by prompting students to consider these strategies: which are the most important for achieving re-densification?

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Decision Making, Electoral Politics, Human Resources, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2014

Getting Around Quito

Quito’s rapid income and population growth over the past several years has forced its mayor to address the problem of how its citizens efficiently commute throughout the city. The existing public transportation system can no longer accommodate the city’s growing population. As a result, Quito’s mayor is building the city’s first metro system, an ambitious project, which is not only constrained by economics, but also by the city’s physical characteristic, surrounded by the Andes.

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, Electoral Politics
$3.00 Non-member price
E-study | Created: 01/01/2014

Leaning into the Wind: Building Sustainable Wind Power in China

This case addresses the development of the Jiuquan Wind Farm in China. Readers will make a decision on the future of Chinese wind power investment, given the technical, financial, and environmental challenges facing large-scale renewable energy. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Economics, Electoral Politics, International Development
$3.00 Non-member price
E-study | Created: 01/01/2014

Kigali, Rwanda: Urban Agriculture for Food Security?

Rwanda has seen remarkable economic growth. However, food security remains a challenge in its rapidly modernizing capital city, Kigali. This case explores if an urban agriculture program can address the complex drivers of food insecurity in Kigali. 

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Community Organizing, Economics, International Development
$3.00 Non-member price
E-study | Created: 01/01/2014

Defining Sustainability in the Sarawak Corridor of Renewable Energy

In this case, the definition of sustainable is based on how the energy is produced and does not consider public or environmental prosperity. Through this we see that just because something carries the label of sustainable development, it doesn’t make it a good thing— it can make many relevant actors worse off than they were before. This case brings the reader to consider how varied motivations for implementing a sustainable development project may not always be environmental protection.

Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Transportation, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Community Organizing, Electoral Politics, Human Resources, International Development, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2014

The Urban Forest in Washington D.C.: On Target or Missing the Mark?

This case is focused on the urban forest in Washington D.C. It examines the evolving understanding on the role that trees play in cities and discusses the administration’s target of expanding the city’s urban forest canopy to 40% by 2032. 

Environment, Energy, and Agriculture, Public Sector/Government Agency, Urban Planning, Budgeting and Finance, Community Organizing, Decision Making, Project Management
$3.00 Non-member price
E-study | Created: 01/01/2014

The Day the Sunshine Left Crestview

This ethics-related case focuses on violations of the state’s Sunshine Law by city council members via their email communications.  While this is a violation that is easily committed without intent, it invokes suspicions of more serious wrongdoing and is, in fact, illegal.  When charges are filed and the members of the council are called into court to face a judge, the seriousness of the matter becomes real and ultimately leads to fines and resignations for and among leaders in a small city already facing serious problems throughout its leadership.

Public Sector/Government Agency, Ethics
$3.00 Non-member price
E-study | Created: 01/01/2014

En Route To Cleaner Air: Urban Air Pollution Management in Santiago, Chile

This case examines Santiago’s effort to combat air pollution by installing catalytic converters on all consumer vehicles particle filters on its buses. These policies have successfully reduced air pollution from these sources in Santiago but have not significantly reduced air pollution as a whole.

Transportation, Urban Planning
$3.00 Non-member price
E-study | Created: 11/01/2013

Confronting Climate Change: A Teaching Case in Policy Design and Analysis

This case study focuses on decision-making from an applied perspective in a national policy priority area where the issue is salient to the public yet scientific evidence and projections are quite controversial. It simulates policy analysis and examines legislative process through the application of several analytic tools. Tackling climate change threats requires sophisticated policy design, and that design must account for complex scientific modeling and uncertainty about magnitude and timing of negative environmental effects. Such analytic challenges are compounded by lay skepticism and entrenched political and economic conflict from many interest groups. This environment should be understood as limiting options in policy design and shaping legislative outcomes.

Environment, Energy, and Agriculture, Regulation
$3.00 Non-member price
E-study | Created: 01/01/2013

The Eight Neighbors: A Case Study in Collaboration and Formalization

This case demonstrates most clearly the challenges to starting and sustaining a collaborative partnership.  By examining the different steps that the Eight Neighbors partnership has taken between September 2008 and August 2010, this case also highlights the potential benefits and challenges to tackling community-wide issues with an approach that involves different sectors and a diverse set of stakeholders.

Advocacy/Lobbying, Nonprofit and NGO, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Community Organizing, Decision Making, Fundraising and Development, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2013

Five Mini-Cases on Ethics in Management

The five mini-cases on ethics in managerial decision-making are intended to portray real life managerial dilemmas in a way that will help students develop frameworks for addressing those dilemmas.

Nonprofit and NGO, Public Sector/Government Agency, Social Services, Urban Planning, Budgeting and Finance, Change Management, Communication, Community Organizing, Decision Making, Economics, Ethics, Human Resources, Leadership, Negotiation and Conflict Resolution, Program Evaluation, Project Management
$3.00 Non-member price
E-study | Created: 01/01/2013

Advocating for Immigrant Integration: OneAmerica’s Washington New Americans Initiative

Over the past decade, immigrant rights organizations in several states seized the opportunity to shift their advocacy efforts from a narrow focus on reform of the nation’s immigration laws to a broader platform of improved immigrant integration into American society. This meant an expansion of policy focus into all aspects of immigrant life, including education, health care, and employment opportunities.

Advocacy/Lobbying, Nonprofit and NGO, Social Services, Advocacy, Collaboration, Networks, and Partnerships, Communication, Community Organizing, Decision Making, Electoral Politics, Leadership, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2013

Pineville Hearing & Deafness Center

This case illustrates the struggles of a well established nonprofit to understand its financial position after expanding its real estate and long-term debt just prior to the Great Recession. 

Finance, Nonprofit and NGO, Social Services, Budgeting and Finance, Collaboration, Networks, and Partnerships, Decision Making, Economics, Leadership, Operations Management, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2013

United or Divided States? U.S.-Mexico Border Simulation

This two-day simulation focuses on the negotiation of controversial and complex issues related to the 2,000-mile border that separates and joins the United States and Mexico as neighbors. Originally designed for an Introduction to Latin American & Latino Studies course, the simulation can also be used in other academic settings to highlight the complexity of international negotiations, to help students identify with a non-U.S. perspective, and/or to showcase the practical and emotional implications of theoretical foreign policy.

Advocacy/Lobbying, International Organization, Military, Law Enforcement, and Corrections, Public Sector/Government Agency, Advocacy, Collaboration, Networks, and Partnerships, Communication, Diversity, Electoral Politics, Ethics, International Development, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2012

The Silver Affair: The Limits of Public Service Discretion

This case presents challenges in linking policy analysis and development to implementation when confronted with conflict from within and without a public organization.  It is appropriate for use in a graduate level public management course and would also work well in a leadership or ethics class.

Environment, Energy, and Agriculture, Media and Marketing, Public Sector/Government Agency, Change Management, Collaboration, Networks, and Partnerships, Communication, Leadership, Negotiation and Conflict Resolution, Program Evaluation, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2012

Ethics Case: What’s Really Going On?

This case, which was developed from primary sources, highlights the array of competing objectives and political tensions involved in local government administration and ethical public sector decision making. 

Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Communication, Decision Making, Ethics, Leadership, Operations Management
$3.00 Non-member price
E-study | Created: 01/01/2012

Next Steps for Wyandotte County

This is a complex, multi-dimensional case that forces students to step outside comfortable boundaries in health care, public health, public policy, and community development.

Health and Health Care, Public Sector/Government Agency, Social Services, Collaboration, Networks, and Partnerships, Decision Making, Diversity, Program Evaluation, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2012

Profile of a Vice-Minister: Leading under Constraints

This case can be used in a graduate level public management and leadership course to allow students to consider different approaches for Vice Minister Quesada in implementing major organizational change and how he handles the pressures upon him as a person and leader. This case can also be used in a leadership and organizational performance course to evaluate Quesada’s restructuring approach in managing rural health implementation and how to monitor and focus attention. Finally, this case could be used in a management course related to international development in the health sector to analyze the complex environment public manager’s face in implementing sweeping organizational changes in the developing world as well as his tactics for dealing with institutional opposition.

Health and Health Care, Public Sector/Government Agency, Change Management, Decision Making, International Development, Leadership, Negotiation and Conflict Resolution, Operations Management, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2012

Innovating in the Public Health Sector: Republica

This case serves as a basis for class discussion of why good policy ideas might fail to be implemented or taken up on the agenda. Dr. Viau’s perspective allows students to consider the strategic planning and framing necessary in developing, presenting, and advocating a policy idea in a complex environment.

Advocacy/Lobbying, Health and Health Care, International Organization, Advocacy, Collaboration, Networks, and Partnerships, Communication, Electoral Politics, International Development, Leadership, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2012

Political Strategy for Civil Society in a Strong Regime State: The Pandoran Development Association

This case analyzes the challenges facing PANDA, a private-sector interest group, as they decide how to move forward in a complex political environment. Students must keep in mind the nature of the political regime in Pandora, the various components and goals of PANDA, and the relative positions of other political stakeholders.

Environment, Energy, and Agriculture, International Organization, Public Sector/Government Agency, Collaboration, Networks, and Partnerships, Economics, International Development, Leadership, Negotiation and Conflict Resolution, Social Enterprise and Entrepreneurship, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2011

Holding Teachers Responsible for Failing Schools: The Battle Over Education Reform in Central Falls, Rhode Island

The material on Central Falls is presented chiefly as a ―retrospective case‖ in which an instructor and students can review how the issue of school failure emerged in this community and state, how different actors were mobilized by it, and how the initial impasse between administration and teachers ultimately came to be resolved.

Education, Public Sector/Government Agency, Change Management, Communication, Decision Making, Leadership, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2011

Implementing Budget Cuts in the Basic Health Plan: A Case Study

This case exercise will help students learn to:

  1. Scan the environment (internal and external) in which a program operates, and identify the key  players whose support or opposition can support or hinder program implementation;
  2. Recognize some common obstacles in translating a policy decision into a successful program;  and
  3. Think about the use of training as one leverage point in changing a service delivery system.

Health and Health Care, Public Sector/Government Agency, Social Services, Budgeting and Finance, Communication, Decision Making, Ethics
$3.00 Non-member price
E-study | Created: 01/01/2011

Contracting for Housing and Community Development in the City of New Prospect

This case prompts students to think critically about the costs and benefits presented by each decision option, and choose accordingly, ultimately realizing there may be no “best” option. It teaches students that public values of responsiveness and effectiveness have to be weighed against the value of efficiency gains.

Public Sector/Government Agency, Decision Making, Leadership
$3.00 Non-member price
E-study | Created: 01/01/2011

Wolf Politics

Through this simulation students will experience the policymaking and implementation process firsthand. “Wolf Politics” is intended for use in a public policy- or environmental policy-oriented course.

Advocacy/Lobbying, Environment, Energy, and Agriculture, Public Sector/Government Agency, Advocacy, Decision Making, Negotiation and Conflict Resolution
$3.00 Non-member price
E-study | Created: 01/01/2011

Op-Eds: Writing for Social Change

This teaching note characterizes op-eds and discusses a few challenging aspects about initiating op-ed writing such as how to prompt student writers to go beyond a topic to determine a specific issue and finally forge a statement of purpose. This note offers one way for academics to introduce student writers to a prevalent genre in the field of public policy.

Advocacy/Lobbying, Media and Marketing, Communication
$3.00 Non-member price
E-study | Created: 01/01/2011

COBRA Subsidy Denial Appeals System Implementation: Key Decision Points and Leadership Challenges

This case study will examine the leadership challenges and key decision points in designing a system that did, in fact, facilitate the adjudication over 99 percent of the appeals received within the statutory timeframe of 15 days. It will also discuss how decision-making choices led to the development of new technologies and intra-agency collaboration that will be carried into the future to further improve services to the public.

Public Sector/Government Agency, Budgeting and Finance, Collaboration, Networks, and Partnerships, Decision Making, Leadership, Operations Management, Project Management, Regulation
$3.00 Non-member price
E-study | Created: 01/01/2011

The Billion Dollar Week

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

Public Sector/Government Agency, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Decision Making, Leadership, Project Management
$3.00 Non-member price
E-study | Created: 01/01/2011

Implementing a High Risk, High Priority, and High Visibility Program in a Decentralized Organization: A Case Study of the U.S. Fish and Wildlife Service

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

Public Sector/Government Agency, Change Management, Decision Making, Leadership, Operations Management, Project Management, Strategic Planning
$3.00 Non-member price
E-study | Created: 01/01/2011

Transit Funding Under the American Recovery and Reinvestment Act of 2009: Key Decision Points and Leadership Challenges

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

Public Sector/Government Agency, Transportation, Change Management, Communication, Decision Making, Leadership, Operations Management, Project Management
$3.00 Non-member price
E-study | Created: 01/01/2011

The American Recovery and Reinvestment Act Sections 1602 and 1603: Providing Federal Support for Energy and Housing through Direct Cash Payments in Lieu of Tax Credits

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

Finance, Public Sector/Government Agency, Social Services, Urban Planning, Budgeting and Finance, Change Management, Community Organizing, Decision Making, Project Management, Regulation
$3.00 Non-member price
E-study | Created: 01/01/2011

Managing Organizations in Unusual and Uncertain Conditions: The Environmental Protection Agency’s Recovery Act Stewardship Plan

This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

    Environment, Energy, and Agriculture, Public Sector/Government Agency, Budgeting and Finance, Change Management, Collaboration, Networks, and Partnerships, Communication, Decision Making, Leadership, Operations Management, Project Management, Regulation
    $3.00 Non-member price
    E-study | Created: 01/01/2011

    Build America Bonds: Implementing an Efficient and Effective Subsidy for State and Local Borrowers

    This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act. 

    Finance, Public Sector/Government Agency, Budgeting and Finance, Change Management, Economics, Project Management, Regulation
    $3.00 Non-member price
    E-study | Created: 01/01/2011

    U.S. Department of Housing and Urban Development Place-Based Reporting

    This case is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

    Public Sector/Government Agency, Urban Planning, Budgeting and Finance, Change Management, Decision Making, Electoral Politics, Leadership, Operations Management, Project Management, Regulation
    $3.00 Non-member price
    E-study | Created: 01/01/2011

    The American Recovery and Reinvestment Act: Serving America’s Veterans

    This report is offered as part of the Recovery Act Case Program and serves as a best example of the efforts of the large network of federal, state, local, non-profit, and private sector partners who contributed in the implementation of the 2009 American Recovery and Reinvestment Act.

    Public Sector/Government Agency, Social Services, Budgeting and Finance, Change Management, Decision Making, Leadership, Operations Management, Project Management, Regulation
    $3.00 Non-member price
    E-study | Created: 01/12/2010

    Making Ends Meet: Barton Family Case Study

    This case is based on a number of family obstacles; poverty, addiction, teen pregnancy, neglect, adolescent risk-taking, and others. The case also supports learning of human growth and development in the context family circumstances and surroundings.

    Social Services, Decision Making
    $3.00 Non-member price
    E-study | Created: 01/01/2010

    OPPE Power Company: A Supervisory Management In-Basket Exercise

    This case covers an in-basket exercise that was designed for mid to lower-level supervisory management development programs for investor-owned electric utility personnel, such as power plant foremen and supervisors, as well as those from other corporate functional areas such as general office, transmission/distribution, engineering, finance, and marketing. 

    Environment, Energy, and Agriculture, Decision Making, Ethics, Human Resources, Operations Management
    $3.00 Non-member price
    E-study | Created: 04/23/2009

    The USAID Rwanda Mission: The Challenge of Integrating Humanitarian and Development Aid

    This case is a useful teaching tool in a graduate course focusing on international development, humanitarian relief, logistics, and coordination and collaboration with other agencies.

    Public Sector/Government Agency, Budgeting and Finance, Collaboration, Networks, and Partnerships, International Development, Project Management, Strategic Planning
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Preventing Drilling in the Arctic Wildlife Refuge: The Gwich’in Tribes and their Role in the National Policy Debate: Rebirth of a Nation

    This leadership story offers an introduction to the Gwich'in Nation and their role in a formidable public policy struggle.

    Advocacy/Lobbying, Arts and Culture, Environment, Energy, and Agriculture, Advocacy, Collaboration, Networks, and Partnerships, Communication, Community Organizing
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Preventing Homelessness and Creating Lasting Solutions Through Housing Development, Service Provision and Advocacy

    The Colorado Coalition for the Homeless is a national model for integrating housing and homeless support services while engaging in advocacy to influence public policy to pursue the mission to prevent homelessness and create lasting solutions.

    Advocacy/Lobbying, Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Creating Supportive Housing for People Living with HIV/AIDS: Local Lessons, National Strategies: A Place to Call Home

    AIDS Housing of Washington develops innovative housing facilities to meet the continually changing needs of people with HIV/AIDS. This leadership story explores the forefront of the AIDS housing struggle, and outlines some ongoing challenges.

    Health and Health Care, Nonprofit and NGO, Social Services, Urban Planning, Advocacy, Collaboration, Networks, and Partnerships, Operations Management, Strategic Planning
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Seattle Community Association: Undoing Institutional Racism

    This case can help students examine how the issues of race and diversity affect management  responsibilities and performance. It would be most likely to be used in courses addressing public or non-profit management, organizational change, or human resources.

    Equity and Diversity, Nonprofit and NGO, Change Management, Diversity, Leadership, Operations Management, Strategic Planning
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Minneapolis Public Library Consolidation Financial Case

    The purpose of the case is to analyze public financial management and leadership. The case focuses on Kit Hadley, the director of the Minneapolis Public Library System (MPL), and a number of others that were critical in leading the MPL to consolidate with the Hennepin County Library System (HCL). The case also focuses on both the local public finances that brought the MPL to the consolidation conclusion and the financial agreement between the MPL and HCL to facilitate the consolidation.

    Key questions covered include:

    • Why did this consolidation effort move forward when previous attempts failed?
    • What financial tools were used to understand the financial plight of the Minneapolis Public Library System?
    • Was the financial analysis done by the MPL board adequate?
    • Was there a better financial choice for MPL than consolidation with Hennepin County?
    • Were the finances of the consolidation fair to Minneapolis and Hennepin County?

    Public Sector/Government Agency, Budgeting and Finance, Collaboration, Networks, and Partnerships, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    How a Coalition of Immigration Groups is Advocating for Broad Social and Political Change: Power in Diversity: New York Immigration Coalition (NYIC)

    The central theme in teaching this case is how a nonprofit organization that is a coalition in itself can achieve organizational excellence.

    Advocacy/Lobbying, Equity and Diversity, Nonprofit and NGO, Social Services, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Diversity, Electoral Politics, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Organizing Communities to Protect West Virginia’s Natural Environment: A Different Power Source

    OVEC is a relatively small group that effectively takes on the most powerful industrial interests in West Virginia. Since 1987 Janet Fout, Dianne Bady, and their co-founder, the late Laura Forman, have organized Appalachian communities to protect their air, water and mountains from being destroyed for oil, timber, coal and other profitable enterprises. With research-grounded strategies, and bolstered by spirituality and heartfelt conviction, Bady, Fout and their colleagues pursue the a number of approaches.

    Advocacy/Lobbying, Environment, Energy, and Agriculture, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Piecing Together the Fragments: An Ethnography of Leadership for Social Change in North Central Philadelphia 2004-2005

    The Village of Arts and Humanities engages neighborhood residents, business owners, community groups, and other organizations in revitalizing North Central Philadelphia by recognizing and strengthening the communities existing assets and leadership.

    Arts and Culture, Nonprofit and NGO, Urban Planning, Collaboration, Networks, and Partnerships, Community Organizing, Decision Making, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Creating a Regional Transportation Authority in Detroit by Connecting City and Suburban Interests: A Different Kind of Stew

    Nearly 70 congregations, two universities, and dozens of allies set aside differences and focus on what the congregations have in common for improving the quality of life for their communities through the creation regional transportation authority.

    Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Diversity
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Revitalizing a Community Through Property Ownership: "A Place Worth Saving": New Road Community Development Group of Exmore, Inc. (NRCDG)

    Through engaging community residents, buying property and creating sophisticated financial negotiations, New Road Community Development Group has brought long-sought sewers and home ownership to a formerly disenfranchised neighborhood.

    Advocacy/Lobbying, Urban Planning, Collaboration, Networks, and Partnerships, Community Organizing, Fundraising and Development, Leadership, Negotiation and Conflict Resolution, Social Enterprise and Entrepreneurship
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Cultural Roots as a Source of Strength: Educating and Organizing A Fragmented Immigrant Community: Rediscovering Pride

    Oaxacan Indigenous Binational Front educates migrants about their rights and assists with improving wages and working conditions. With many Oaxacans migrating between the U.S. and Mexico, the coalition has offices and members in the two countries.

    Equity and Diversity, International Organization, Nonprofit and NGO, Social Services, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Diversity, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Fighting for Pollution Cleanup in a Company Town: Leveling the Playing Field: Silver Valley People’s Action Coalition (SVPAC)

    Barbara Miller and a coalition of local activists address the environmental and health consequence of mining are up against the physical damage of lead poisoning as well as community members' deep reluctance to speak out against the mining companies.

    Advocacy/Lobbying, Environment, Energy, and Agriculture, Nonprofit and NGO, Public Sector/Government Agency, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Leadership, Regulation
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    How Immigrants are Organizing for Worker Rights: Your Hands Make them Rich: Justice for Janitors (JforJ)

    As part of a nearly 20-year movement to unionize janitors, immigrant workers in the Los Angeles area have won significant improvements including wage increases, insurance benefits and job security. Their team of seasoned organizers includes many former janitors. The organizers enable workers to overcome fear and apathy, speak out about low-pay and workplace mistreatment, join or form unions and demand change. Their strategies include the following:

    • Educate workers about their right to organize: Organizers must help the mostly immigrant workers to understand that they are free to participate in organizing activities, even if they are undocumented. Organizers must also address the skepticism of those who've experienced corrupt unions in their native countries.
    • Make friend-to-friend, worker-to-worker connections: Workers and former workers speak directly to other workers. This is essential to Justice for Janitors' success in turning people around.
    • Broaden the goals, engage worker allies: The union movement targets broader policies to improve conditions for all workers. They also engage other workers, such as security guards, whose cooperation is essential for successful strikes.
    • Know what you are worth: Organizers and activists use the confidence gained from speaking out and winning to solve other problems for themselves.

    In this Leadership Story, organizers from Justice for Janitors share what they say and do to engage workers in this successful movement for unionization and essential rights.

    Advocacy/Lobbying, Advocacy, Collaboration, Networks, and Partnerships, Communication, Community Organizing, Human Resources, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    How North Carolina’s Religious Congregations are Building a Volunteer Network to Sustain People with HIV/AIDS

    Regional AIDS Interfaith Network (RAIN) enables members of North Carolina's faith community to overcome fear and judgment about people with HIV/AIDS and to act on the policies of their national denominations. Since 1992, RAIN has trained over 2,600 volunteers while building a network of congregation-based teams. The teams care for individuals with HIV/AIDS while engaging in relationships that foster understanding and strengthen all involved. RAIN's approach includes the following:

    • Address Theological Tensions: RAIN's mandate of service, written by founder Deborah Warren, directly addresses the theological tension between judgment and acceptance. It draws on theological imperatives that call for congregations to lead on difficult issues, as well as to care for those who, like the lepers in Matthew, are outcast by society.
    • Form CareTeams That Practice Shared Leadership: The organization has created over 100 congregation-based CareTeams, each made up of at least four volunteers. Each team works with a CarePartner, who is a person living with HIV/AIDS. Using a shared leadership model, volunteers embrace spiritual growth and personal development.
    • Support the Teams and Pastors With Training and Staff: RAIN trains pastors and CareTeam members in the social, spiritual and medical aspects of living with HIV/AIDS. Staff members provide comprehensive support, including beeper access and grief debriefing.
    • Build on the Power of Relationships: The transforming power of relationships is central to RAIN's strategy. It shows that the community can only address HIV/AIDS and its social stigma through relationships that cross boundaries, including race, economics and gender. It enables participants to explore other forms of oppression and prejudice as well.

    This leadership story outlines RAIN's philosophy and the CareTeam model.

    "When I first started, I of course saw this as a way to help a group of folks that I felt were marginalized, ostracized, and mistreated. But as I continue to work here, what I see is that I've ended up getting something back as well." Reverend Debbie Kidd, Director of CareTeams, RAIN

    "I had been a lab tech at a hospital for seven years, and a lot of people there were afraid to go in and draw blood and things. I would go in and I just felt so sorry for people to have no visitors. It was just like everybody had a sad look on their face. I said 'That could be me. That could be my son. That could be my next-door neighbor. That could be us lying in that bed. And they need their blood drawn to find out what they needed just like anybody else.' So that stayed in my mind when I did go to a RAIN meeting. And after I prayed about it and got involved with a team. I knew for sure that it was something that God wants me to do." RAIN CareTeam Member

    Advocacy/Lobbying, Health and Health Care, Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Diversity, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    How Theater is Building Bridges in Diverse Communities: To Challenge and to be Challenged: Cornerstone Theater Company

    For over 15 years, Bill Rauch and the Cornerstone Theater Company have been creating theater productions that explore issues of race and prejudice. Members of the ensemble travel to communities throughout the country. They engage community members from all walks of life to help create and perform plays that reflect their local experiences and build bridges. The Company produces commissioned and contemporary works as well as classics. They are intentionally, even radically inclusive in the following ways:

    • Maintain a Diverse Ensemble: At least half of Cornerstone's members are people of color. This includes directors, writers, administrators, designers and artists.
    • Collaborate Throughout the Process: The ensemble as a group chooses what plays to do. They also reach out to the community in which the plays will be produced and provide the resident playwright with stories from the community. Community members and professional actors work side-by-side on stage, as equals.
    • Reflect all Viewpoints: The Company tries to reflect all viewpoints, even those its members disagree with, in order to honestly represent communities and their social and cultural divisions.

    In this leadership story, Bill Rauch and Cornerstone members offer examples of their productions and demonstrate how an arts organization can engage crucial community issues.

    Arts and Culture, Equity and Diversity, Collaboration, Networks, and Partnerships, Communication, Community Organizing, Diversity, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Keep Your Eye on the Ball: The Road to the Real Salt Lake Stadium Deal

    After Major League Soccer announced a plan to bring a team to Salt Lake City, the subsequent intergovernmental tensions with regard to funding and building a stadium caused the Major League Soccer to question their decision.

    Arts and Culture, Urban Planning, Advocacy, Budgeting and Finance, Collaboration, Networks, and Partnerships, Fundraising and Development, Negotiation and Conflict Resolution
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Keeping Industrial Polluters Out of Austin’s Latino and African Communities: From Dumping Ground to Fertile Fields for Community Action

    This is a leadership story about how PODER Activates Latino and African American communities to protect the earth and community health.

    Urban Planning, Advocacy, Communication, Community Organizing, Leadership, Strategic Planning
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    From Services to Activism: How Latino Day Laborers and Domestic Workers are Advocating for Themselves: Creating "Co-Authors in Justice" CASA of Maryland, Inc. (CASA)

    CASA of Maryland responds to the growing phenomenon of immigrants working as temporary laborers, ripe for exploitation. Going beyond services, CASA also develops workers as leaders in their communities and engages them in broader policy issues.

    Advocacy/Lobbying, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Human Resources, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Until All of Us are Home: The Process of Leadership at Project HOME

    Project H.O.M.E. explores the emergence of leadership in the fight to end homelessness. This ethnographic study documents the struggles for family unification, fair housing, and human dignity, and the leadership that flourished in the organization.

    Nonprofit and NGO, Social Services, Advocacy, Community Organizing, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Developing Leadership and Political Capacity Among Laotian Refugees: Healing a Culture, Building a Community: Laotian Organizing Project

    The Laotian Organizing Project builds trust and leadership among Laotian refugees from tribal groups that do not have a history of interacting and for whom getting involved is both new and scary. Faced with industrial accidents impacting thier community and issues such as a lack of affordable housing or living-wage jobs, community members are speaking out and challenging traditional tribal conflicts and beliefs.

    Advocacy/Lobbying, Arts and Culture, Environment, Energy, and Agriculture, Nonprofit and NGO, Advocacy, Community Organizing, Diversity, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Enabling Low-Income Families to Buy Their Own Homes While Holding the Land in Trust for the Community: The Power of Balance

    The Burlington Community Land Trust has a radical vision: to secure housing as a basic right. Through grassroots organizing, democratic leadership, and balancing opposing opinions, the trust enables low-income families to buy homes on land it owns.

    Equity and Diversity, Finance, Nonprofit and NGO, Urban Planning, Budgeting and Finance, Collaboration, Networks, and Partnerships, Community Organizing, Economics, Quantitative Methods, Social Enterprise and Entrepreneurship
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    How Welfare Recipients are Building Their Power and Changing the Welfare System: I Got the Tools to Fight for Myself: Community Voices Heard (CVH)

    CVH is an organization working to build power to improve lives of welfare recipients. CVH uses a multi-pronged strategy that includes public education, grass roots organizing, and training low-income people about their rights.

    Advocacy/Lobbying, Nonprofit and NGO, Social Services, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Electoral Politics, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    How Young Women Ex-Offenders are Transforming Themselves: Turning Pain into Power: Center for Young Women’s Development

    The Center for Young Women's Development employs young women just out of juvenile detention. The women learn about the roots of the social and political factors that have shaped them and their communities and engage in community activism.

    Advocacy/Lobbying, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Social Services, Community Organizing, Human Resources, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Using Sensible Legal Strategies and Unlikely Alliances to Achieve Fairness for Immigrants in Nebraska: A Reasoned Voice Will Take You Far

    Nebraska Appleseed Center's track record encompasses significant victories in public policy, from immigration to welfare. They also give individuals and community groups the legal tools they need to win on housing, labor and other struggles.

    Advocacy/Lobbying, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Advocacy, Community Organizing, Regulation
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Using Art and Theater to Support Organizing for Justice: Storytelling in the Name of Justice: Junebug Productions, Inc. (JP)

    Junebug Productions enables artists, community members, and students to share their experiences of the Civil Rights Movement. The process creates opportunities to engage in art and social change activities to improve their quality of life.

    Advocacy/Lobbying, Arts and Culture, Advocacy, Collaboration, Networks, and Partnerships, Communication, Community Organizing, Diversity, Leadership, Social Enterprise and Entrepreneurship
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Engaging Traditionally Disenfranchised Residents in Community Development: Changing the Terms of the Struggle

    FAC is a community development corporation that is a model for partnering with residents to create affordable housing and living-wage employment, form community benefit agreements with developers, and enable former prisoners to rejoin society.

    Advocacy/Lobbying, Equity and Diversity, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Urban Planning, Advocacy, Community Organizing, Diversity, Economics, Fundraising and Development, Human Resources, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Engaging a New Generation of Native Americans in Cultural and Social Change: We Have to Reach Back: American Service Committee: Wabanaki Youth Program (WYP)

    Despite not holding a traditional leadership position, Denis Altvater works to reverse the poverty, school dropout rates, drug abuse and other damage done by hundreds of years of repression and prejudice; while preserving the Wabanaki Indian culture.

    Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Diversity, Leadership, Project Management
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Each One Teach One: Learning Leadership at TROSA: Triangle Residential Option for Substance Abusers (TROSA)

    TROSA uses a social entrepreneurial model to provide services for substance abusers. The ethnography outlines TROSA's unique vision and methods, and explores how the organization practices leadership development as part of everyday life. The accompanying leadership story highlights how TROSA was able to pursue its goals.

    Social Enterprise and Entrepreneurship
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    A World Without Prisons: Improving Prisoners’ Lives and Transforming the Justice System Important Things to Tell

    Justice Now pushed hard for prison abolition while advocating for better health care and condition. They offer interns the opportunity to learn firsthand about prisoners'' human struggles as well as the policy implications of state sponsored violence.

    Advocacy/Lobbying, Health and Health Care, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Advocacy, Community Organizing, Ethics
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Changing Mandatory Drug Sentencing Laws on the Federal and State Levels: Putting a Human Face on Injustice Reversing a Political Juggernaut

    This leadership story demonstrates how angry and grief stricken families of people incarcerated under mandatory drug sentencing laws are mobilized to put a face on injustice and build diverse alliances to combat mandatory minimums.

    Advocacy/Lobbying, Military, Law Enforcement, and Corrections, Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Communication, Community Organizing, Negotiation and Conflict Resolution, Regulation
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Across Immigrant Communities: Serving Diverse Needs and Advocating for Policy Change: One Goal One Voice

    This story focuses on a coalition formed in the wake of the 1996 federal immigration policy reforms. This includes a shared approach to some service delivery as well as policy strategies and intentional development of new immigrant leaders.

    Advocacy/Lobbying, Equity and Diversity, Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Diversity, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Bringing Salmon Back to the Columbia River: How Native American Tribes are Implementing a Watershed-Wide Plan

    The Columbia River Inter-Tribal Fish Commission combines the tribes' cultural heritage with modern science and public policy strategies in the following ways: build capacity, remain united, develop guiding principles, and leadership planning.

    Advocacy/Lobbying, Environment, Energy, and Agriculture, Advocacy, Collaboration, Networks, and Partnerships
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Leadership Development for Community Action: An Ethnographic Inquiry: Northwest Federation of Community Organizations (NWFCO)

    The Northwest Federation of Community Organizations is engaged in the fight for social and economic justice. The ethnography focuses on the very personal process by which people begin to self-identify and act as leaders.

    Advocacy/Lobbying, Nonprofit and NGO, Community Organizing, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Building a Campaign for Workers’ Rights and Rekindling a Culture: Sun of Justice Rising: Tonatierra Community Development Institute (TCDI)

    Faced with a local ordinance that would effectively ban mobile food stands, the story shows a longtime organizer for indigenous Mexican rights, helped to organize and mobilize taco vendors to fight back.

    Public Sector/Government Agency, Advocacy, Community Organizing, Diversity, Regulation
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Lideres Campesinas: Grassroots Gendered Leadership, Community Organizing, and Pedagogies of Empowerment

    Lideres Campesinas empowered women farm workers to solve the problems of injustice in their communities. The ethnography addresses the organization's history, changes in leadership, community organizing; and pedagogical model.

    Environment, Energy, and Agriculture, Nonprofit and NGO, Community Organizing, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Building Alliances: An Ethnography of Collaboration between Rural Organizing Project (ROP) and CAUSA in Oregon

    This ethnography examines what can allow quality solidarity work to happen between organizations with diverse leadership and constituencies, and explore the history and lessons learned from the collaborative work between the two organizations.

    Advocacy/Lobbying, Equity and Diversity, Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Diversity
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Building Black Leadership on HIV/AIDS Issues: Unleashing the Power of Existing Communities and Organizations: Saving Our Own Lives

    This leadership story describes how, with the powerful motivation of community survival, the Black AIDS Institute is raising the participation of African-Americans in the fight against HIV/AIDS.

    Health and Health Care, Media and Marketing, Nonprofit and NGO, Collaboration, Networks, and Partnerships, Community Organizing, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Building Community Power by Building Grassroots Leaders: Sacramento Valley Organizing Community (SVOC)

    Grassroots leaders secured funding to build affordable housing, enabled immigrants to become U.S. citizens and created a welfare to work center for living-wage jobs. Through these efforts the community focused on leadership development.

    Advocacy/Lobbying, Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Community Organizing, Leadership, Negotiation and Conflict Resolution
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Building Justice for Immigrants and Refugees by Supporting Local Institutions and Magnifying Their Impact: The Power of Diverse Voices

    Southeast Asia Resource Action Center has woven together a powerful network focused on refugee and immigration policy and practice. It builds the capacity of grassroots groups to deliver services and serves as a conduit for political advocacy.

    Advocacy/Lobbying, Nonprofit and NGO, Advocacy, Collaboration, Networks, and Partnerships, Diversity, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Meeting the Challenges Faced by Miami’s Haitian Community Through Partnership and Consistency: Magnifying the Impact; Focusing on a Common Cause

    FANM have been providing direct service, leadership development and advocacy programs for Miami's Haitian women. FANM also builds relationships with organizations representing divers ethnic groups, enabling it to impact public policies.

    Advocacy/Lobbying, Equity and Diversity, Nonprofit and NGO, Social Services, Advocacy, Collaboration, Networks, and Partnerships, Communication, Community Organizing, Diversity
    $3.00 Non-member price
    E-study | Created: 01/01/2009

    Aid to Children of Imprisoned Mothers: An Ethnographic Study

    In the context of the developing generational divide in contemporary African-American social life, this study examines the program Aid to Children of Imprisoned Mothers (AIM) and its successes and challenges in transitioning youth to leadership.

    Military, Law Enforcement, and Corrections, Nonprofit and NGO, Diversity, Leadership
    $3.00 Non-member price
    E-study | Created: 01/01/2008

    NAFTA Employment Effect: A Critical Analysis Case Exercise

    This case examines the net employment effect of NAFTA over its first ten years, given widely varying measurement approaches and conclusions, and can be incorporated into public policy courses to analyze the employment implications of NAFTA.

    International Organization, Economics
    $3.00 Non-member price
    E-study | Created: 01/01/2008

    The Campaign for Fluoridation in Skagit County

    This case is intended to help students explore the strategies associations and non-profit organizations can use to significantly change the environment in which they operate and thus the services they provide the public.

    Environment, Energy, and Agriculture, Health and Health Care, Nonprofit and NGO, Advocacy, Decision Making, Electoral Politics, Program Evaluation, Strategic Planning
    $3.00 Non-member price
    E-study | Created: 01/01/2008

    Hartland Memorial Hospital

    The Hartland Memorial Hospital case is a two-part exercise with related but different learning objectives.

    Part A is an "inbox" simulation which requires students to understand and address a number of managerial/organizational issues in the case, including:

    • Management of information overload
    • Priority setting
    • Rapid decision-making
    • Filtering of information
    • Delegation
    • Understanding organizational politics
    • Multi-tasking
    • Communication

    Overriding the simulation are issues around values and work-family balance, i.e., juggling multiple demands, both job-related and non-job related. The inbox exercise is intended to give insight into organizational dynamics and the pressures and conflicts affecting a busy senior hospital manager.

    Part B presents the same situation as Part A, but asks the students to now approach the case from an organizational diagnosis and social network analysis standpoint, considering the inbox material as information to understand communication flows and forces impinging on the organization, from the perspective of the senior hospital executive. Issues implicit in Part B include:

    • Organizational dynamics and politics "below the radar screen"
    • Conflict management and power imbalance
    • Communication flows, gate keepers, and barriers
    • External environmental forces on the organization
    • Spatial representation / effective communication of organizational relationships

    The Hartland Memorial Hospital case is designed for first-year graduate students in hospital/health care administration, but can also be used with advanced undergraduates and graduate students interested in management of complex organizations.

    Health and Health Care, Communication, Decision Making, Human Resources, Leadership, Operations Management
    $3.00 Non-member price
    E-study | Created: 01/01/2008

    Science, Discrimination, and the Blood Supply: San Jose State University’s Blood Drive Ban

    This case contains themes pertinent to policy analysis, science and public policy, public management, and ethics. It can facilitate a rich discussion that can last 45-70 minutes, but it is suitable to shorter, more focused discussion of specific issues as well.

    Education, Health and Health Care, Public Sector/Government Agency, Decision Making, Diversity, Leadership, Strategic Planning
    $3.00 Non-member price
    E-study | Created: 01/01/2008

    Pacifica Foundation: The Battle over the Airwaves

    Covers the history of the Pacifica Foundation of California, including a detailed description of interpersonal conflict between 1993 and 2000. This case explores the relationship between organizational behavior and organizational design.

    Media and Marketing, Decision Making, Operations Management
    $3.00 Non-member price
    E-study | Created: 01/01/2008

    Death, Dying and Bereavement in Social Work Practice: Decision Cases for Advanced Practice

    The decision cases in this collection differ from the cases commonly used in social work education. Whatever their experience with the case method of teaching or with end-of-life care, most instructors will benefit from the extensive teaching notes written for each of the cases.

    Health and Health Care, Social Services, Advocacy, Decision Making, Diversity, Ethics, Leadership, Regulation, Strategic Planning
    $3.00 Non-member price
    E-study | Created: 01/01/2008

    Regionalizing Specialized Police Operations: Resistance to Altering the Status Quo

    At the monthly meeting of the beach cities chief of police meeting a relatively new member to the group proposes the regionalization of SWAT services. The lack of response to his proposal leaves the chief wondering "what happened and what next?".

    Military, Law Enforcement, and Corrections, Public Sector/Government Agency, Change Management, Collaboration, Networks, and Partnerships, Decision Making, Leadership
    $3.00 Non-member price