This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority.
This case is designed to illustrate the difficulties of working to improve customer service in a resource-challenged setting with little or no formal authority.
This case study focuses on the rollout of an ambitious bio-toilet initiative by the CEO of one of New Delhi’s civic bodies to tackle the problem of poor sanitation in the city’s slums. Many competing and complex factors come into play when attempting to develop new infrastructure at scale.
This case allows students to learn about organizational change, teamwork, and capacities by providing an enthralling scenario, which provides opportunities to discuss ways to lead organizational change, how teamwork can be an integral and fundamental part of an organization, and ways to identify, expand, and prioritize organizational capacities. “Rescuing Search and Rescue” should be taught
This case examines the development challenges facing Haiti’s energy industry in the wake of the 2010 earthquake. A top policymaker considers environmental, social, and economic factors to determine whether liquefied natural gas (LNG) imports could solve the country’s electricity problems.
Mr Modi, Indian PM candidate, leads the development of GIFT, a smart city and global finance hub with high quality of life and green infrastructure. Success for the GIFT PPP means balancing private and public interests. Built from scratch, GIFT must attract industry and people to be sustainable.
Technological advances in hydrofracturing have spurred an oil drilling frenzy around the town of Willston, ND. The community has seen it all before: oil executives arrive, drill, make promises about community development, but leave the town with nothing in the end. Will this boom be different?
Mayor Nickels had a simple goal: he wanted to try to end all forms of racism in the workforce and the city. The city of Seattle, however, was 70% white and like many cities across the United States, had a history of explicitly racist policies and practices.
“We are tired of being marginalized. We are tired of being the last community to get anything, to receive anything, to be spoken to, to be asked about, to be taken care of” – South Park resident. How will county officials navigate the controversial closure of the South Park Bridge?
As the director of the economic development division, you have been charged with selecting a new sustainable development specialist. How can you bring in new ideas and energy to your department?
Executive Director Lundberg has a new five-year contract, but must deal with a board that is divided over the use of the school’s land, only a small portion of which is actually needed for the school’s facilities. A showdown is brewing…