With a focus on daily operations, this piece shows students viable alternatives to “command control” management styles. Accompanied by thorough teaching notes, this four page case provides important lessons in the politics of the administration of small integrated practices and creating accountability for production through local tracking systems.
This case was developed to enable students to form a sense of the complexity of the public manager’s role in steering a major transformation effort while providing essential services in a turbulent political environment.
The central theme in teaching this case is how a nonprofit organization that is a coalition in itself can achieve organizational excellence.