Case and Discussion Teaching Tips

Education for Judgment: The Artistry of Discussion Leadership. A  collection of insightful essays on making the transition from lecture or  other traditional teaching forms to discussion or case leadership.

Customer Service Innovations at the Seattle Solid Waste Utility

Describes utility’s efforts to solve customer service failures and make transition to ambitious new recycling program requiring changes in citizen, as well as agency, behavior.

Sentence Outlines

A widely published and skilled writer, experienced in government,  research, and teaching, presents a powerful tool for accomplishing  writing tasks.  Written by UC Berkeley’s Michael O’Hare, its form  exemplifies the concept.

Writing Effective Memos

In brief memo form, longtime writing and communication teacher John Boehrer lays out systematic steps in writing memos and details key features that make them effective.

Equity and Economic Efficiency in the Merger of Superior Propane and ICG Propane

After two unsuccessful attempts to appeal the decision to allow a merger between Superior Propane and ICG Propane, the Canadian Commissioner of Competition is left wondering where and how policymakers should define the line between efficiency and equity.  It can be used in courses on cost-benefit analysis, antitrust policy, law and economics, or policy analysis.

Dan Booker

Early in his teaching career at a graduate school of public affairs, an assistant professor leading a management case discussion is brought up short by an African-American student’s objection to “racism” in the case text. It is suitable for discussion in faculty groups focusing on teaching about diversity, leading discussion on charged subjects, and leading

Serving Connected Needs in Appalachia: Homegrown Help in Appalachia: Hazard Perry County Community Ministries (HPCCM)

Hazard Perry County Community Ministries redefine the interrelated problems facing their community. They create solutions through building partnerships, addressing the underlying issues, and following through with service delivery.

The Turbot War: Canada, Spain, and Conflict Over the North Atlantic Fishery

A dispute over fisheries conservation in the Northwest Atlantic leads to the first ever military confrontation between Canada and Spain. Negotiations involving the European Union lead to an agreement in which both sides claim victory.

Flu Vaccine Case Study

Difficult market conditions have made flu vaccine production and distribution a perennial problem in the US.  Students are challenged to define the public interest and outline policies to secure the production and distribution of a public good.

Ellen Schall and the Department of Juvenile Justice

The case describes the situation as newly appointed commissioner walks into it her roll in Department of Juvenile Justice, including the internal tensions and significant operational problems in every division, the agency’s history of bad press and feuds with City Hall. This case illustrates strategic analysis and management’s role in change.