Revitalizing a Community Through Property Ownership: "A Place Worth Saving": New Road Community Development Group of Exmore, Inc. (NRCDG)

Through engaging community residents, buying property and creating sophisticated financial negotiations, New Road Community Development Group has brought long-sought sewers and home ownership to a formerly disenfranchised neighborhood.

Leadership Counts: Lessons for Public Managers

Robert D. Behn’s pathfinding book examines Massachusetts Department of Welfare’s Employment and Training Choices (ET Choices) Program. Well-written and thorough, it explores what it really takes to successfully lead and change a public agency.

Cultural Roots as a Source of Strength: Educating and Organizing A Fragmented Immigrant Community: Rediscovering Pride

Oaxacan Indigenous Binational Front educates migrants about their rights and assists with improving wages and working conditions. With many Oaxacans migrating between the U.S. and Mexico, the coalition has offices and members in the two countries.

Case and Discussion Teaching Tips

Education for Judgment: The Artistry of Discussion Leadership. A  collection of insightful essays on making the transition from lecture or  other traditional teaching forms to discussion or case leadership.

Customer Service Innovations at the Seattle Solid Waste Utility

Describes utility’s efforts to solve customer service failures and make transition to ambitious new recycling program requiring changes in citizen, as well as agency, behavior.

Sentence Outlines

A widely published and skilled writer, experienced in government,  research, and teaching, presents a powerful tool for accomplishing  writing tasks.  Written by UC Berkeley’s Michael O’Hare, its form  exemplifies the concept.

Writing Effective Memos

In brief memo form, longtime writing and communication teacher John Boehrer lays out systematic steps in writing memos and details key features that make them effective.

Equity and Economic Efficiency in the Merger of Superior Propane and ICG Propane

After two unsuccessful attempts to appeal the decision to allow a merger between Superior Propane and ICG Propane, the Canadian Commissioner of Competition is left wondering where and how policymakers should define the line between efficiency and equity.  It can be used in courses on cost-benefit analysis, antitrust policy, law and economics, or policy analysis.

Dan Booker

Early in his teaching career at a graduate school of public affairs, an assistant professor leading a management case discussion is brought up short by an African-American student’s objection to “racism” in the case text. It is suitable for discussion in faculty groups focusing on teaching about diversity, leading discussion on charged subjects, and leading

Serving Connected Needs in Appalachia: Homegrown Help in Appalachia: Hazard Perry County Community Ministries (HPCCM)

Hazard Perry County Community Ministries redefine the interrelated problems facing their community. They create solutions through building partnerships, addressing the underlying issues, and following through with service delivery.