Engaging Traditionally Disenfranchised Residents in Community Development: Changing the Terms of the Struggle

FAC is a community development corporation that is a model for partnering with residents to create affordable housing and living-wage employment, form community benefit agreements with developers, and enable former prisoners to rejoin society.

Engaging a New Generation of Native Americans in Cultural and Social Change: We Have to Reach Back: American Service Committee: Wabanaki Youth Program (WYP)

Despite not holding a traditional leadership position, Denis Altvater works to reverse the poverty, school dropout rates, drug abuse and other damage done by hundreds of years of repression and prejudice; while preserving the Wabanaki Indian culture.

Eastern Ozarks Regional Health System

The Chief Executive Officer of a rural nonprofit regional referral health system located in north central Arkansas is confronted with the closure of a rural hospital in his service area. He has to make a difficult decision that involves weighing his mission obligation to serve the north central area population against his fiduciary responsibilities to

Downsizing at the Dodge Clinic

This three part case forces students to grapple with the complex decision to cut costs by downsizing. Students then explore what leadership must do to implement continuous quality improvement and rebuild staff morale.

Each One Teach One: Learning Leadership at TROSA: Triangle Residential Option for Substance Abusers (TROSA)

TROSA uses a social entrepreneurial model to provide services for substance abusers. The ethnography outlines TROSA’s unique vision and methods, and explores how the organization practices leadership development as part of everyday life. The accompanying leadership story highlights how TROSA was able to pursue its goals.

Cornwall County School District

Provocatively describes circumstances of contracting out janitorial services in an environment of political patronage and limited resources. Explores contract management issues.

Denise Fleury and the Minnesota Office of State Claims

New manager scrambles to cope with day-to-day crises while trying to take on new tasks. How does she create organizational capacity in this situation? What should she do when problems persist?

Fraud, Abuse, and Waste at HEW

On the eve of an inspector general’s critical report to a hostile Congress, HEW faces the dilemma of how to handle the fallout. This case may be used as a vehicle to discuss press relations and how public managers should frame an issue for the media.

Lead Poisoning

Traces the unsuccessful efforts of many, in and out of government, to solve lead poisoning of poor New York City children. Gordon Chase confronts the dilemma.

East Coast Orchestra’s Board of Trustees

Does a growing arts organization have the management skill and structure to survive its success? This case examines board dynamics, development issues, and board effectiveness.